Goldbelt, Inc. Looking for Cultural Guardian at Juneau, AK  Full Time

Title: Cultural Guardian

Department: Guest Services

Category: Seasonal FLSA Status: Non-Exempt

Salary/Grade Level: DOE Date Approved: 11/2022

Reports to (Supervises/Liaison): Guest Services Manager (may give direction to tramway staff)

This position will help all Tramway employees develop an understanding of the Lingit way-of-life. Learn correct use of the Lingit language, to mentor employees using traditional tribal values and to be a leading ambassador to GT guests. This position will supervise and train the theater staff and other tramway staff if requested by respective departmental managers.

JOB DUTIES

Teaches employees of the Goldbelt Tram (GT) the appropriate ways to welcome guests (in a Lingit manner) to “our” grandfather’s land and providing an understanding to employees of the social structure, society, protocols, and authorized use of Lingit songs, dance, and stories; along with teaching words and phrases in the Lingit language.
• Mentor fellow GT theater hosts and employees on the appropriate pronunciation and use of the Lingit language for introductions and when interacting with guests.
• Participates in maintaining an excellent customer service level to all guests, meets and greets potential guests, provides correct tour and visitor information and assistance to guests throughout all tramway facilities.
• Gives guidance to staff regarding the practices and techniques of providing excellent customer service, especially with regard to traditional tribal values.
• Assists staff as needed, primarily in guest services, retail sales, and restaurant areas by promoting retail sales with guests, theater hosting, and speaking with guests.
• Participates/attends weekly Manager’s Meetings; considered a part of the GT management team.
• Supervise and train the theater staff.
• Performs other incidental and related duties as required and assigned.

NECESSARY SKILLS AND KNOWLEDGE

• Knowledge of the Lingit social structure and society with ability to teach employees.
• Excellent interpersonal communication and customer service skills.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Skill in operating personal computer utilizing a variety of computer software.
• Working knowledge/familiarity of tram operations systems.
• Ability to meet time and attendance requirements.
• Ability to work all different shifts including holidays and weekends.
• Ability to attend all scheduled meetings, orientations and training.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Skill and ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.

MINIMUM QUALIFICATIONS (education, experience, skills)

• Demonstrated experience as a good role model of Lingit traditions, with the communication skills to teach Tram employees traditional tribal values; AND
• Ability to successfully pass a background check; AND
• Drug testing may be required.

PREFERRED QUALIFICATIONS (education, experience, skills)

• High school diploma or equivalent.
• Current CPR and first aid certificates; prior Tramway Operations experience.
• Fluent Lingit language speaker.

WORKING CONDITIONS

Standard office environment as part of an aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures. The Tram is a non-smoking facility with designated outside-smoking areas.

ACKNOWLEDGMENT STATEMENT

While this job description describes the essential functions and qualifications of the position described, it is not intended to serve as a comprehensive list of all the duties performed by all employees in this job. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-related duties.