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At our organization, we believe in unlocking leadership potential within and among individuals. Our mission is to inspire by creating a future-forward path, connecting leaders to their limitless possibilities.
In collaboration with premier global business schools, we provide transformative programs for leaders and deliver meaningful impact for enterprises. As we experience rapid growth, we’re on the lookout for passionate, diverse, and mission-driven individuals to join our team.
Position: Tier 1 Customer Support (Part-Time Contractor)
About The Role
As a part-time Tier 1 Customer Support Agent, you will work remotely, serving as a crucial support figure for participants in our online leadership development programs. We are seeking someone motivated to provide quick and effective service, championing customer happiness, satisfaction, and success through patience, understanding, and product expertise.
Availability spans 24 hours a day, 7 days a week, with a specific need for coverage during 3:00 – 9:00 p.m. ET on weekdays. Weekends are also a possibility.
Responsibilities
Enthusiastically support clients via email, chat, phone, and web-based tools.
Identify and troubleshoot technical and non-technical issues promptly for a diverse global user base.
Escalate complex problems to internal teams when necessary.
Demonstrate familiarity with our programs, learning content, and technical products.
Continuously strive to improve the quality of support, both internally and externally.
Monitor live online video conferencing events and provide immediate assistance to participants.
What You Need To Succeed
1-3 years of work experience, preferably with a SaaS company or a product/technology division.
Poise and professionalism in responding to high-level executives globally; executive support experience is a plus.
Strong written and verbal communication skills, adapting to the diverse range of participants.
Familiarity with Salesforce (or other CRM), website backend/administrative interfaces, cloud-based tools, and help desk software.
Outstanding task management skills in a fast-paced, high-volume environment.
Fluency in Spanish, French, or Japanese is highly valued.
How To Apply
To apply for this position, please submit a copy of your resume, a brief cover letter (including how you heard about us), and a link to your LinkedIn profile. Candidates must be located and authorized to work in the US.
Benefits, Perks, And Resources
Accelerate your career with free enrollment in our high-impact courses.
Stock options and 401(k) for investment in your future.
Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements.
Comprehensive wellness benefits: medical, dental, and vision plans, along with other wellness offerings.
Community & Belonging: Join our Employee Resource groups bringing together employees with shared characteristics or life experiences.
Commitment To Diversity, Equity, And Inclusion
Diversity is a core value for us, and we encourage you to apply even if you don’t meet every requirement to a “T.”
Note
As a contractor, you are not eligible to enroll in our employee benefits program.
Remote Work Opportunity.
Employment Type: Part-Time
