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With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to
go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare
in reality, and reinvent the ways companies work to make an impact far bigger than just our
bottom line. We’re harnessing the power of technology and humanity to create meaningful
transformation that moves us forward in our pursuit of a world that works better for people .
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger
to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing
opportunities, and pushing boundaries to turn our vision into reality. And as you help us
create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Manager, HRO
In this role, you will be responsible for being an effective influencer, knowledgeable about
the business, and whose impact and value is clear to the client group and HR org alike. The
ideal candidate will thrive in a multifaceted and changing environment and have fun while
getting a lot of great work done while leading the team.
Responsibilities
• Provide senior-level management and lead team on operational aspects for end-to-end HR operations with experience in recruitment and payroll processes
• Ensure an excellent experience for all stakeholders/customers of the processes
• Work closely with quality team in identification and implementation of improvement
ideas
• Monitor and resolve day to day issues & escalations, if any, by coordinating with the
Recruitment & Payroll team & Process owners
• Work closely with Process owners to ensure that any process changes / updates are
communicated timely to the team members in India
• Review process performance and report out performance dashboards on a regular
basis
• Provide support to the team for critical and complex cases
• Provide coaching and mentoring to team members
• Participate and drive governance meetings with client stakeholders
• Ensure adherence to KPI’s and SLAs as agreed for the respective processes
Qualifications we seek in you!
Minimum Qualifications
• Relevant experience in managing HR Operations including Recruitment & Payroll for
North America market
• Excellent communication skills (verbal and written) to manage relationships with
client, & teams
• Bachelor’s or equivalent education
• Team leadership experience
• Required understanding in HRIS tools, (Workday) or similar HR solutions
• Required experience with ADP or similar Payroll solutions
• Identify, implement & oversee process improvements to ensure efficient and accurate
data processing
• Demonstrated competence in managing various HR functional areas such as Talent
Acquisition, Employee Lifecycle management, Employee Support Center & Payroll
• Outstanding interpersonal and communication skills
• Extensive client/stakeholder management experience to include supporting
escalations
• Demonstrated credibility and integrity in communications to ensure information
flows both upward and downward
Preferred Qualifications/ Skills
• MBA/external certifications from recognized institutes is an advantage
• Ability to thrive in an unstructured environment and work independently
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to work at all levels of the HR “stack” – strategic, operational, and tactical
• Contract management
Genpact is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, religion or belief, sex, age, national
origin, citizenship status, marital status, military/veteran status, genetic
information, sexual orientation, gender identity, physical or mental disability or
any other characteristic protected by applicable laws. Genpact is committed to
creating a dynamic work environment that values diversity and inclusion, respect and
integrity, customer focus, and innovation. For more information, visit www.genpact.com .
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Furthermore, please do note that Genpact does not charge fees to process job applications
and applicants are not required to pay to participate in our hiring process in any other way.
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