https://amzn.to/44P6GXZ
Job Title: Fraud Alert Management
Job Type: Fulltime & Remote
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are Genpact. Transformation happens here. Come, be a part of our exciting journey!
Transformation happens here. Come, be a part of our exciting journey!
Inviting applications for the role of Fraud Alert Management Associate
Skills & Abilities
Knowledge of FIS fraud products and service offerings
Knowledge of the principles, processes, procedures and trends of fraud and fraud prevention
Excellent customer service skills that build high levels of customer satisfaction
Working knowledge of MS Office, e.g., Excel, Word, PowerPoint and computer navigation and operation skills
Effective verbal and written communication skills
Detail-oriented with good organizational skills managing multiple tasks
Ability to work both independently and in a team environment
Ability to maintain confidentiality
Job Description:
Receive and respond to inbound customer calls/chats; capture and verify required information
Comprehend customer requests, for products or services.
Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes.
Ensure accurate security procedures are followed on all e-commerce customer interactions.
Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
Act as a product knowledge specialist.
Provide excellent customer service and provide answers to customer questions within set standards.
Responsible for ensuring adherence to all operations and compliance procedures.
Qualifications
Minimum qualifications
Experience in providing outstanding customer service in a customer contact center.
Outstanding communication and interpersonal skills.
PC keyboarding and internet experience needed.
Dedicated worker, with the ability to work well both independently and within the context of a larger collaborative unit.
Must have a flexible schedule (including weekend shift work).
Educational Requirements High school diploma or GED General Knowledge,
Preferred qualifications
Experience in banking and/or credit card processes.
Experience in live-chat roles and/or inbound/outbound calling.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
The D. E. Shaw group is a global investment and technology development firm with more than $60 billion in investment...
Apply For This JobIntrepid USA – Our vision makes a difference: We are a top 10 national home healthcare company with an overall...
Apply For This JobWe are searching for an experienced and ambitious Vice President of Marketing with E-Commerce and B2C Experience! Salary up to...
Apply For This JobBefore jumping in on all the information about the role and what you can bring to the table, let us...
Apply For This JobJoin our groundbreaking team at the cutting edge of alternative asset investment. We’re a forward-thinking company focusing strongly on real...
Apply For This JobAt Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our...
Apply For This Job