Foster Fuels Looking for Propane Billing Clerk at Rustburg, VA  Full Time

About Foster Fuels

Foster Fuels is a multi-award-winning, diversified business competing on a local, national, and international level. A family-run business since 1921 providing residential, commercial, agricultural, transport, and emergency fuel service, our “say yes” culture has led to the development of industry-leading innovations and techniques that are unsurpassed.

Our mission is to exceed all expectations of a fuel company by redefining industry standards and pushing the limits of performance in innovation. We anticipate and fulfill evolving customer needs as we strive to provide superior quality service, products, and experience. We maintain an affirming environment with a “say yes” attitude anchored in honesty and respect. We are more than a fuel provider; we are Foster Fuels.

Foster Fuels, a wholesale fuel distribution company, is looking to hire and retain a skilled employee who is committed, courteous, knowledgeable, and hard working. Customer service, safety, dependability, punctuality are top priorities for Foster Fuels employees. The Propane Service Billing Clerk will work in the Propane Operations Division processing invoices for payment and preparing customer invoices with impeccable detail and care.

Duties and Responsibilities:

• Prepare daily bills and invoices and complete the invoicing process for submission to customers.
• Ensure actual cost match customer’s quoted job specs.
• Track Contractor/Builder multi-staged billing to ensure accuracy.
• Answer phone calls and emails in a timely manner with the utmost courtesy and professional demeanor to respond to customer inquiries regarding service, pricing and delivery schedules.
• Assist customers with account balance explanation and make collections calls as necessary
• Generates recurring charges on accounts and reconcile monthly.
• Maintain records for reporting purposes on all transactions.
• Assist operations team in resolving issues or customer service problems.
• Reviews accounts in detail for appliance inventory billing accuracy
• Determines accuracy of accounts and reconciles account balances with the assistance of the accounting team
• Support overall department goals and objectives and perform any other administrative duties as assigned.
• Be aware of current promotional items and the correct pricing.
• Assist the Accounting department with monthly inventory reconciliations.
• Communicate across departments, including sales and services, to ensure accurate invoicing.

Required Skills:

• Requires proficient Microsoft Office skills including Word, Excel, Access, Outlook, Teams and knowledge of database and related functions.
• Previous experience in a billing or accounting function is a must.
• Working knowledge of accounting software.
• 1-3 years’ Experience with Accounts Payable/Accounts Receivable.
• High School Diploma or Equivalent required, associate degree or higher preferred.
• Requires Excellent Communications and customer service skills.
• Ability to multi-task, work under pressure and meet deadlines.

Preferred Skills:

• Associate degree or higher education level
• Fuel Industry Experience in a high-volume, high-pressure environment
• Proven Customer Service skills resolving customer calls related to customer accounts and billing questions

Competencies:

• Action Oriented
• Composure
• Customer Focus
• Timely Decision Making
• Functional Technical Skills
• Integrity and Trust
• Customer Service and Phone Etiquette

Physical Requirements:

• Light lifting, sitting, standing, bending, squatting, computing

Benefits:

• 401k matching
• Health Insurance
• Dental/Vision Insurance
• Paid Time Off
• STD/LTD
• Voluntary Life Insurance
• Holiday Pay
• Uniform Allowance

Schedule:

• Monday to Friday
• Occasional Saturday

*All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.*

Foster Fuels is committed to providing EEO to all qualified persons regardless of race, color, religion, sex, sex orientation, gender identity, national origin, age, disability, status as a Disabled Veteran., three year Recently Separated Veteran, Armed Forces Service Medal Veteran, Active Duty Wartime or Campaign Badge Veteran, or other protected class.