Forever 21 Looking for PRODUCT MANAGER, E – COMMERCE at Los Angeles, California Full Time

Overview

Forever 21 is a fashion industry leader making the latest trends accessible to all while inspiring unique style and confidence. With a renewed focus on the customer experience, the brand offers high style designs and fashion basics with compelling values and a dynamic store environment. While driving innovation across e-commerce and digital to expand access and convenience, the brand continues to strengthen its positioning as today’s preferred destination for the fashionable consumer. Forever 21 is located in more than 540 locations globally and online, and we’re seeking passionate and creative people to join our Forever family.

If you excel at creating and delivering exceptional digital experiences, are customer focused, and obsess about data, we need you! If you answered yes to these questions, this exciting role may be your next career step.

Forever 21 is looking for a Product Manager, Transaction and Fulfillment to help our customers seamlessly checkout on our site and mobile app and ensure that their orders are executed and fulfilled accurately and in time. This person will be part of a dynamic team of Product Managers, who are responsible for delivering a “wow” digital experience on our website and the mobile app. Our Product Managers are focused in creating a vision for an optimal digital customer experience, breaking down that vision into prioritized features and capabilities, defining success factors, and finally rallying the team to turn that vision into reality.

The Product Manager, Transaction and Fulfillment, will be responsible for the technology stack that enables checkout, order management, and fulfillment. This position will also be responsible for the BOPIS program and other omnichannel initiatives including the following activities:

Responsibilities

• Supporting business strategy by forming a backlog of features and user stories for use by the delivery team
• Articulating requirements for each user story with detailed acceptance criteria
• Establishing the correct metrics for the product area to enable a data-driven product development process, both for identifying product improvement opportunities and measuring against success criteria.
• Performing competitive analysis, market assessments and heuristic evaluations.
• Working collaboratively and using best practices with the delivery team to support backlog refinement, sprint planning, and long-term release planning. Monitors and improves product health.
• Improving processes across the entire product and delivery teams by using retrospectives to inspect and adapt.
• Actively participate in all team Agile ceremonies. This job role may also provide facilitation of activities for Agile teams within Meijer ITS.

Qualifications

• 5+ years of product management with a focus in E-commerce websites and digital products.
• Familiarity with Salesforce Commerce Cloud and Order Management System (OMS) desirable.
• Experience implementing omnichannel experiences is a big plus.
• 2+ years of direct experience working in an Agile (SCRUM) product development environment with a detailed understanding of the role of the Product Manager in the SCRUM methodology. (SAFe experience preferred)
• Experience with Google Analytics, Quantum Metric and similar reporting and analysis tools.

Competencies:

• Communication: You can develop precise and detailed plans and instructions and communicate them clearly to others. You are meticulous in your product planning and testing.
• Customer Focus: You consistently take a customer-focused approach that ensures that customer needs are anticipated and met throughout each point of contact.
• Analytical Thinking: You have strong analytical skills and are results-oriented, yet you maintain the ability to think strategically and to synthesize data into concise, well-presented recommendations.
• Personal Effectiveness: You take personal responsibility for the quality and timeliness of work and achieve results with little oversight. You diligently attend to details and pursue quality in accomplishing tasks. You have strong organizational skills that help you set priorities, handle multiple tasks and manage your time and pipeline for the best possible results.
• Problem Solving: You are highly skilled in isolating difficult problems and finding creative ways of resolving them. You think outside the box and investigate many ideas to find a solution that is practical and effective. You are not deterred when asked to solve hard problems.
• Project Management: Managing multiple projects from the conceptual stage through completion is one of your strongest skills.