One of the most important aspects of the Account Specialist role is being able to effectively manage client work and act as the Project Manager overseeing both internal and external stakeholders. Being a great project manager requires being able to manage timelines, organize and prioritize work to be completed, and prepare team members for success by ensuring they have the required information and assets to complete their tasks. Make sure that all team members both with the client and internally at Flywheel are clear on all projects, tasks and timelines for project trackers and you should have ways to track those actions accurately ongoing through reminders or systems in place. You will ensure that needs and/or requirements considered critical to the success of these clients are communicated and managed throughout Flywheel.
What You Will Do
Collaborate cross-functionally to shepherd clients through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting clients to the appropriate internal resources
Manage client interactions in a manner that establishes credibility and trust as a business advisor
Execute growth plans in assigned accounts to expand consumption of existing offerings and demand for new offerings
Identify opportunities within clients’ ecommerce marketing and/or content strategy that can be improved via incremental investments in Flywheel products and services
In collaboration with the assigned Account Lead, support aspects of the sales cycle including: proposals, scoping, pricing, contract negotiations, and renewals related to all up-sell opportunities
Be a digital strategy consultant to predetermined Flywheel enterprise clients, including: staying abreast of digital and content marketing best practices and applying this knowledge to assist your clients in meeting their marketing and content strategy goals
Leverage past work and relationships to help clients identify new opportunities and increase revenue
Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge
Develop online marketing, content and/or agile talent strategy for some of the world’s biggest online retailers, publishers, CPGs and BPOs
Work closely with Data and Content Specialists, Interns and other team members supporting the client account
Who You Are:
BA/BS or equivalent experience
1-3 years experience client service or project management
Relentless attention to detail and organization. We provide large, complex solutions with many moving parts. You will inspire confidence in our clients by making sure every detail is accounted for, documented and under control.
Strong relationship and client management skills. People do business with people they like and trust. Your ability to build lasting relationships and earn the trust of our clients will be essential to their growth.
A natural operational mindset. Our Team is made up of problem solving experts. Every day you will be faced with interesting operational challenges, and success will come from your ability to break things down and put them back together in a better way.
Motivation and drive. Your ability to wake up every morning fired up about how to help our clients work smarter will be essential to our growth.
Working at Flywheel
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others
• Vacation time will depend where you’re located
• Great learning and development opportunities
• Benefits will depend on where you’re located
• Volunteering opportunities
• Learn more about us here: Life at Flywheel
The Interview Process:
Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.
Inclusive Workforce
At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.
Flywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at (url removed) so that we can support you.
Please note, We do not accept unsolicited resumes.
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