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- If you’re a customer-focused professional with excellent communication skills, problem-solving abilities, and a genuine enthusiasm for helping others, we want to hear from you! Join us in creating positive customer experiences and be a crucial part of our success story.
- The offer is inclusive of HMO for you and your dependent within the first month (with Covid insurance coverage).
- Your workstation is set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps.
- PHP 30,000 to 35,000 per month
- 5:00 AM to 5:00 PM, Philippines Time, Monday to Friday.
Benefits
- HMO healthcare for you and one dependent (with COVID insurance)
- 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation).
- Government Mandated Benefits
- Paid Philippines Public Holidays
Perks of being a member of the Filta Community
- Potential Access to Over 50 Locations Throughout the Philippines for Work-From-Home or Work-On-Site Options.
- Monthly Social & Wellness Activities
- Member Wellness Program
- Milestone Gifts
- Birthday Cake
- Paid Birthday Leave
- Welcome Gift Packs
- Work Anniversary Gifts
- 13th Month Bonus
- Year-End Party
- Christmas Hamper
About The Role
As a Customer Care Agent, you will collaborate closely with the Retail, Digital, and Operations Teams to uphold the Customer Experience strategy. Your role involves serving as the primary contact for handling and responding to both in-store and online customer inquiries through various channels such as phone, Zendesk Ticketing, Live Chat, Facebook Messenger, and Talk systems.
Key Responsibilities
- Customer Care Experience
- Serve as a primary contact within your team for handling, responding to, and addressing all online and in-store customer support inquiries.
- Provide exceptional styling advice and assistance to all customers.
- Act as the voice of the customer and advocate for a “customer-centric” mindset throughout the organisation.
- Go above and beyond to assist both customers and other team members.
- Establish a friendly and inviting atmosphere for both customers and team members.
- Assess customer needs and proactively find creative solutions to address their inquiries.
- Customer Experience
- Deliver top-tier verbal and written customer support through various platforms like Zendesk Ticketing, Live Chat, Facebook Messenger, and Talk systems.
- Engage in reporting and analysis activities.
- Handle urgent situations with precision and speed.
- Investigate complex incidents, finding solutions that benefit both the customer and the brand.
- Accurately document issues and data into CRM/Support Systems.
- Demonstrate organisational skills and efficient management of multiple deadlines.
- Personal Accountability
- Handle customer issues with ease, ensuring a positive brand experience.
- Communicate effectively with both staff and customers.
- Prioritise personal health and safety.
- Uphold honesty and integrity at all times.
- Training & Development
- Participate in and assist with company training programs and initiatives.
- Act on training feedback received and actively seek continuous improvement.
- Set an example through high levels of customer engagement.
- Utilise all available company resources to achieve desired results.
- Other Responsibilities
- Prioritise personal health and safety, as well as the well-being of others.
- Treat all company property with respect.
- Understand and adhere to individual responsibilities regarding Workplace Health & Safety.
- Comply with all company policies, procedures, and legislative requirements.
Position Prerequisites
Experience & Software
- Previous customer experience, preferably in a call centre or retail environment
- Previous Retail service experience or background in customer facing environment
- Previous working experience with CRM platforms and knowledge-base such as Zendesk advantageous
Skills
- Outstanding communication abilities, both verbally and in writing, with a professional phone etiquette
- Self-motivated with a demonstrated capacity to work independently
- Effective negotiation skills with both customers and internal teams
- Proficiency in managing telephone systems and tools
- Successful track record in driving sales through phone transactions
- Exceptional customer experience skills for delivering outstanding service over the phone
- Passionate about promoting the company’s brand during phone interactions
- Dedication to ensuring customer satisfaction through effective communication
- Strong self-leadership skills, showcasing the ability to prioritise tasks efficiently
- Proven ability to prioritise tasks effectively, ensuring optimal time management
Education
- A Bachelor’s Degree holder.
About The Company
The company is an Australian-based company that has been in the industry since 1979. They have been supplying fashion with meticulously designed items that showcase timeless design and exquisite details. They have the philosophy that beauty can be found in every moment. It derives inspiration from the world around it, drawing energy from social interactions and personal style. With a blend of fun and curiosity, the company aims to create unique and special moments, aspiring to contribute to the sense of uniqueness that individuals seek.
What’s Next?
Click the Apply button, attach your CV, and complete the questionnaire!
As this is an urgent requirement, if you want to fast-track your application, complete your application online and connect with Donna Tesorero atRecruiter’s LinkedIn Profile link: .
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