GCC Looking for Dispatcher/Customer Service Representative at Watertown, SD Full Time

Provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees.

• Dispatches trucks to the needs of the business

• Maintains a constant inventory of GCC transportation capability

• Takes orders from customers with the joint objectives of booking concrete volume and negotiating schedule time and pour spacing to optimize truck demand.

• Obtain accurate pour information from customers.

• Optimizes current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries.

•Plans for efficient utilization of equipment by calling out the right number of trucks to balance the twin objectives of driver labor efficiency and on-time delivery.

•Uses information from drivers on-site with customers to optimize customer service.

•Ensures all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry.

•Documents daily Key Performance Indicators to drive operational excellence in all departments.