We will have served 1 million fellas by the end of 2026, and 10 million fellas by the end of 2028.
Our mission is to solve male obesity worldwide, by accelerating the take-up of GLP-1s in middle-aged men. From this, we’ll become the world’s leading men’s health brand.
We’ve grown >100x since Sept 2022 (currently growing >30% MoM) and are strongly cashflow positive. We have expanded our state coverage to >95% of US population, have started to expand our clinical protocol beyond weight (e.g. testosterone), and are eyeing up international expansion.
We’re still a young startup and are moving quickly. We have a long way to go. This is still Day 1.
You can read more about working at Fella here: https://fella.notion.site/Working-at-Fella-14a2ac8575d34d148d009bb410387af4
We’re Backed By Top Healthcare & Consumer Investors
The opportunity as Head of Clinical Operations
Fella Health is building a world-class team.
As Head of Clinical Ops at Fella, you’ll run our telemedicine clinic. Your fundamental role is to keep fellas happy 😊
You’ll rapidly & efficiently scale a compliant telemedicine clinic with industry-leading metrics for Activation, Retention, and Referral. You’ll have your work cut out to constantly guide automations so we can continue growing >7% WoW indefinitely. You’ll work with our existing Medical Support team to ensure DRIs are clear and SLAs are being met. You’ll scale our provider network and ensure we have great clinical systems. You’ll get your hands dirty, build out a high-performing team, constantly be learning, and withstand the pressure of competing priorities under rapid growth. Great performance in the role means we can rapidly scale our clinic to 100k (happy) patients.
If you nail the role, you’ll be a candidate for our future COO hire.
This is a full-time, fully remote role, and you’ll work async in the timezone of your choice — as long as you’re around until midday Pacific Time for calls as needed.
This is a senior role. You’ll report directly to me, Richie (our CEO) 🙂 You’ll work very closely with our Clinical Ops Lead (Arvee Sese) and our Clinical Systems Lead (JC Maglaque) who will both report to you, as well as working closely with our Head of Engineering (Gzim Helshani).
Key responsibilities
🎯 “You just build an amazing experience. Make each step amazing. Make every decision in the long term interest of the client. Give the client massively more value than you take.” — one of our angels whose company’s NPS = 90
KPIs
Need to have
Nice to have
Our cultural standards
These are the core cultural standards to which we hold ourselves & our team-members at Fella:
🎯 “You just build an amazing experience. Make each step amazing. Make every decision in the long term interest of the client. Give the client massively more value than you take.” — a poetic extract from one of our advisors
Compensation & Benefits
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