Farmers Insurance Looking for Program Manager III at Los Angeles, CA  Full Time

Do you have the skills for leadership? We’re looking for a people leader to join our Enterprise Real-time Integration and Data Operations team. As a people leader, you will be managing a team of support engineers who provide support and maintenance for several internal and external application services utilized by critical Lines of Business. Aside from 24×7 support, our team is also responsible for software upgrades and overall health, constantly looking for ways to automate and improve these processes to provide the highest quality environment to our customers. The application services supported by this group cover a wide variety of technologies: Mulesoft, IBM Sterling integrator, Informatica, Autosys, Oracle, DB2, Linux, Mainframe and other technologies.

• Manage, motivate, and mentor a talented IT team with varying levels of experience and in a hybrid workplace
• Build robust career development plans for your employees to make their success your upmost priority
• Effectively promote company culture that helps employees perform their best at work
• Foster an inclusive work environment for everyone on your team
• Sustain a strong and synergetic team working toward the same goal
• Perform regular 1:1’s, share constructive feedback, write and administer performance reviews
• Maintain a working knowledge of all the activities of the team to be able to represent them well
• Establish and work towards an ever-evolving roadmap for the team
• Set priorities and lead by intent
• Make tough decisions as well as empower teams to make decisions
• Forge a collaborative working relationship across IT teams to foster building resiliency into the design of all our critical systems
• Understand the technologies and tools used by the team in order to make proper management decisions

• Ensure the team’s on-call rotation provides proper coverage to help out when outage escalations need the RTI and EDO expertise
• L3 Break/fix support across multiple applications and environments
• Maintenance including not limited to drive technology transformations, upgrades, and overall Production operations health
• Identify and suggest architectural/design improvements
• Enable process improvements through automation

• Bachelor’s degree preferred or equivalent experience. High School Diploma or GED equivalent required.

• 5 years’ experience as either a people leader or a team lead that managed a team’s workload

• Strong verbal and written communication skills
• Proven ability to develop rapport and secure buy-in from multiple stakeholders
• Experience with performance monitoring tools such as Splunk and/or AppDynamics is required
• General knowledge of technologies and how they support business applications