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Description:
Fairlawn is currently searching for a strong leader and manager to fill our Director of Residential Property Management role. This role provides oversight of the financial and operational performance of our residential portfolios, including supporting properties and their teams in the execution of our property management process.
Today, Fairlawn’s Residential Property Management division consists of 3,300 units spanning 3 Regions throughout Central Illinois and Indiana. With more growth on the horizon, we are looking for a true leader who is passionate about providing quality housing, building amazing teams, and who is ready to grow. The ideal candidate will fully align with Fairlawn’s core values: Be Kind, Own It, Be Flexible and Always Improve. This corporate role will be housed at our headquarters in Champaign, IL and report to the Vice President of Property Management.
What will you do?
Exemplify our core values of Be Kind, Be Flexible, Own It and Always Improve
Recruit, train, manage and lead regional staff, holding team members accountable for their assigned responsibilities
Analyze financial performance of properties including performance vs. budget, communicating with Senior Leadership, Asset Management, and ownership entities as necessary
Work with Asset Management, Senior Leadership, Regional and Property Managers to prepare, monitor, and implement annual operating budgets
Use strong analytical and quantitative capabilities to regularly review and wide range of leading and key performance indicators, and dive deep into operations to find and resolve root issues when performance is not meeting goal
Inspect properties, both with and without Property Managers, and identify any deficiencies. Prepare, recommend, and implement plans for resolution.
Regularly update Senior Leadership regarding operating issues and planned resolutions
Work cross-functionally: form relationships, collaborate and problem-solve issues with other departments as needed (e.g., Talent Management, Marketing & Sales, Facilities Management, Acquisitions, Project Management, Accounting)
Be proficient and oversee Fairlawn Property Management Operations Processes for the residential portfolio which include:
Leasing & Sales
Have an expert-level knowledge of lease terms, specifications, and policies
Ensure clear operational standards and accountability as it relates to frontline operations including answering calls, scheduling appointments, greeting visitors, showing residences to prospective residents, and completing any necessary paperwork
Review and oversee marketing strategies for the properties and regularly update senior leadership on performance and recommended changes based on performance.
Resident Services
Provide guidance on escalated resident issues and work closely with Regional and Property Managers to interpret and enforce lease provisions
Oversee leasing administration including oversight of lease templates and the renewals process
Maintenance & Services
Ensure clear accountability and execution on the work order process and follow-up standards
Understand facility needs for the properties and provide escalated support on points of contact for assistance via Maintenance, vendor, and Project Management contacts
Ensure teams are prepared to handle unit turns and deliver units on time; especially during peak turnover times (July – August)
Accounts Receivable
Oversee resident accounting tasks such as rent collection, posting rent, and preparing deposits
Have an expert-level understanding of tenant ledgers and ability to communicate financials with other Fairlawn Team Members
Review and approve invoices for timely payment
Interact as necessary with contractors and local government officials (police and fire, building inspectors)
Audit leases, resident files, and move-in paperwork to ensure accuracy and completion
Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
Pivot, roll up your sleeves and jump in where needed!
Why should you work here?
Competitive Pay: both base and variable compensation. We are ready to invest in you!
Medical, Dental, Vision, and Life Insurance – Starting First Day of Employment – to access care for positive health outcomes and your overall wellbeing
Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
401(k) Retirement Plan with Match to invest in your future wealth and retirement
Paid Vacation, Sick Leave, and Vacation Pay to help you reset and come back rejuvenated and refreshed
Monthly company events to promote team cohesion
Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
The opportunity to work for a growing organization where you are valued and can have a direct impact
Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career
Requirements:
Who you are – We’d love to hear from you if you:
Have an undergraduate degree (preferred in a relevant discipline including finance, marketing, business, economics or engineering)
Have at least 10 years of growing experience in a professional setting with a minimum 5 years experience in property management
Have a proven record of successfully building and leading large teams with a minimum of 5 years experience as a People Manager
Have strong understanding and experience with budgets and overall financial reporting, with an ability to analyze large amounts of data and extract operational improvement opportunities
Demonstrate the ability to review data and find patterns, trends, and outliers; brainstorm new ideas; and make decisions on what solutions to implement
Are proficient with relevant technology and can easily adapt to changing technology (i.e., property management software, Microsoft Office Suite including intermediate to advanced Excel capability)
Have excellent written and verbal communication skills
Demonstrate superior attention to detail, high energy and a positive attitude
Have the ability to work independently and also to work closely with other team members
Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve
Have the ability to work overtime as needed during high demand times and capacity shortages
Some additional things you will need:
Valid driver’s license and dependable vehicle.
Ability to travel to properties and corporate events (including some overnights), and to work remotely
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
To serve as one of the emergency contacts for the community and assist in after-hours emergency situations
Must be able to complete the physical functions of the position, not limited to ability to walk properties, complete physical inspections, deliver residents communications and show properties
Supervisor Responsibilities: Yes
Physical Requirements:
Execute on tasks independently, maintain concentration/focus on tasks.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).
The ability to communicate orally with customers, vendors, management, and other co-workers.
Occasionally moving objects up to 15 pounds around the office.
Regular use of the telephone and e-mail for communication is essential.
Hearing, vision, and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.
Moving about to accomplish tasks or moving from one worksite to another. Includes but not limited to driving motor vehicle, standing, sitting, walking, and climbing stairs.
Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise and building a culture of accountability. In short it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
