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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Our purpose, at EY, is building a better working world. The Operations Management CoE within EY GDS is a dynamic and multi-offering function consisting of more than 300 employees across India, the Philippines and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go-to-market enablers and business enablement, the Operations Management CoE continually supports EY’s growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and communities.
As a Strategy & Operations – Manager/Lead you will provide your strategic voice and perspective to elevate ideas, streamline, simplify, and improve business impact and efficiency. This position will deliver against the full end-to-end Operations Management CoE value chain including content, community and culture activities. Your core function will be the primary domain focus, and you will be expected to engage in cross domain and transformation programs to support EY’s growth and profitability. You will deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, our clients and our communities.
Your Key Responsibilities
- Engage with stakeholders in planning, designing and deployment of strategy.
- Independently lead individual programs and initiatives aligned to the stakeholder agenda and priorities.
- Facilitate leadership forums and go-to-market events.
- Use upstream business insights, engaging and impactful presentations, and executive communications.
- Manage inputs for network connects, collect and analyze complex business data.
- Setup and oversee the governance, operations and business-as-usual tasks.
- Provide inputs for process improvement.
- Build efficiencies, automation and standardization for optimal team workflows and day-to-day operations.
- Drive operational improvement by enhancing support systems and communication channels.
- Perform data aggregation and research using various internal and external sources.
- Develop and maintain collaboration tools and portals to facilitate seamless and efficient operations.
Skills And Attributes For Success
Stakeholder management and project handling:
- Understand stakeholder requirements based on business context.
- Manage and support initiatives, clarify objectives, priorities, scope changes and timelines.
- Collaborate with opportunity and data owners to ensure sales, pipeline and revenue data hygiene.
- Develop and facilitate end-to-end network meetings for the senior leadership.
- Coordinate projects, initiatives, campaigns and network events.
- Collaborate, support leadership networks and adapt to various social styles.
- Maintain high level of networking, team building and stakeholder management.
- Produce insightful analysis to assist leadership on decision-making and drive their actions.
- Become the support manager for the stakeholder group.
- Develop robust and enduring stakeholder relationships.
- Develop and demonstrate deep understanding of stakeholders’ business.
- Identify and resolve technical issues with respect to tools and processes that impact delivery.
Soft skills:
- Strong business writing skills, with the ability to create content independently with limited input
- Ability to balance work autonomously as well as integrate with other areas of the business
- Good time and priority management skills across multiple projects under tight deadlines
- High attention to detail
- Capability to interact with all levels of stakeholders
- Solution focused mindset to translate strategy into plans and execute them seamlessly
- Demonstrable progressive thinking
- Time management skills to prioritize workload
Leadership and people management:
- Outstanding oratory and writing skills that enhance audience understanding and encourage collaboration
- Challenge insightfully, and proposes credible solutions
- Understand impact developments, tools and processes and share the knowledge gained with the team
- Manage day-to-day priorities by organizing work, teams and follow through to resolution
- Manage initiatives, including clarifying objectives, priorities, scope changes and timelines
To qualify for the role, you must have
Educational qualification
Post-graduate in Operations, Business Administration / Management, Marketing
Job qualification
-
- MS Office — demonstrated expert level experience in MS Office (Word, Excel and PowerPoint)
- Knowledge of using data visualization tools like Power BI, Tableau
- Knowledge of Project Management concepts and tools. Certifications: PMP, Prince, ITIL, Six Sigma are preferable
- Knowledge of Factiva, OneSource, DNB Hoovers, RelSci, BoardEx, LinkedIn, Capital IQ
- SharePoint
Experience
- 10+ years of work experience
- Exposure with Big 4 or leading consulting firms is a plus
- Proven ability to manage complex processes and projects at a global level
- Agile program management experience
- Experience in professional services or similar industries
- Must have worked in one or more areas listed below:
- Operations Management & Excellence
- Project & Program Management
- Process Design & Improvement
- Client Services & Relationship Management
- C-Suite & Leadership Enablement
Number of interviews rounds and types
- HR Interview
- Technical Assessment
- Hiring Manager interaction
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
