The Assistant General Manager at Rush Creek Lodge is a key management position that supports all Lodge Departments and oversees PM operations. A primary focus of the AGM is delivering exemplary hospitality and thoughtful guest service issue resolutions. The AGM works hands-on with every department, especially the second shift Front Desk, and Food & Beverage.
The AGM reports to and works most closely with the General Manager in executing all Lodge operations and promoting company standards. The AGM maintains PM management coverage by helping coordinate manager schedules. The AGM covers the GM on days off, vacations and by covering the second shift as the manager on duty when the GM leaves for the day. The Rush Creek Lodge AGM leads operations, guest/staff issues and emergencies in the absence of the GM.
Rush Creek Lodge provides sit down and to go breakfast, lunch and dinner in our main restaurant, tavern and our other creative dining options. The Lodge prides itself in serving fresh, health conscience & creative California focused Mountain Cuisine that far exceeds guest expectations given our remote setting. The AGM is essential to ensuring amazing guest service in our PM dining areas, especially during dinner rush times.
The Lodge is also a coveted wedding venue that caters to customized weddings and other group business each year in various venues throughout the lodge property. The AGM assists the Event Managers in helping groups and wedding guests.
Outside of daily PM operations, the AGM at Rush Creek Lodge helps the GM oversee the Front Desk and Food & Beverage Departments in overall quality, planning, scheduling, training, service, preparation, safety, labor and cost. The AGM prioritizes their attention to areas most in need during busy PM service periods and routinely jumps in to help all staff in direct service of our guests!
Culture:
Staff:
Operations:
QUALIFICATIONS
Our ideal Assistant General Manager is friendly, outgoing, mature, self-motivated, and experienced in hospitality, particularly Food and Beverage. Our AGM is excited to develop a friendly, professional & efficient culture for our guests and staff. The AGM must embrace working hands on at high level in an energetic guest service environment and strive to exceed expectations.
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Ideal qualifications include
Key personality traits
Physical Requirements
Details
NOTE: Rush Creek Lodge is extremely proud of its highly diverse team and embraces diversity at all levels of the organization.
ABOUT RUSH CREEK LODGE
Rush Creek Lodge is the first new resort to join the Yosemite area in decades, and is located just 1/2 mile from Yosemite’s Highway 120 entrance and 7 miles from the Evergreen Lodge. Set on 20 woodland acres, this hillside ‘destination within a destination’ boasts a grand main lodge and a mix of 143 lodge rooms, suites and two-bedroom hillside villas, all featuring a deck overlooking nature, the majority with sunset views. Rush Creek also offers a restaurant, tavern, expansive pool area with poolside bar, game room, guest lounge, event space, guided recreation and more. Like Evergreen, Rush Creek provides gracious and friendly service, top quality facilities with both private and communal settings, and a wide array of activities for guests to enjoy their time at the lodge and to explore the Yosemite area. Rush Creek is able to expand the Youth Program, environmental mission, and meaningful approach to hospitality that began at Evergreen Lodge. And like Evergreen, Rush Creek offers both on and off-site housing for staff and managers.
ABOUT OUR SISTER PROPERTY, THE EVERGREEN LODGE
The Evergreen Lodge at Yosemite is located on 22 acres bordering Yosemite National Park. The lodge is highly recommended by Fodor’s, called a ‘Hidden Gem’ by Sunset Magazine, and described by Frommer’s as “the classic Yosemite experience.” Built in 1921, Evergreen Lodge has always featured cabins in the woods, a retail store, an excellent restaurant and a classic tavern. In 2002, the lodge was purchased and underwent a major expansion and modernization, reopening in 2004 with 48 new guest cabins, guest facilities, recreation programs and both on/off-site staff and manager housing. The lodge again expanded in 2009, adding 24 additional guest cabins (for a total of 90) and completing a variety of facilities and public space upgrades. The expanded Evergreen retains its original warmth, character and personal touch while providing the best all-around lodging and recreational facilities in the Yosemite area. The Evergreen provides great career opportunities for talented staff and managers. Since the lodge has a significant recreational focus, we seek staff and managers who are excited about the outdoors and lead a healthy, active lifestyle.
EVERGREEN & RUSH CREEK LODGE INTERN PROGRAM
In addition to its primary function as tourist Lodges, the Evergreen & Rush Creek run a Youth Employment Program in which 18-24 year-old young adults from urban backgrounds join our staff for a program of career-oriented training and work experience in a healthy, supportive community, coupled with exposure to outdoor and recreational life experiences.
Although providing a great guest experience is our first priority, our Intern Program is central to what we do at the both Lodges, and we are proud to run an enterprise with both a business and a social mission. Our Program’s success hinges on our ability to find exceptional managers and hourly staff who provide support and mentoring for our interns. Those who are most successful and happy at the Evergreen & Rush Creek are genuinely excited about helping others and feel our Intern Program enriches their job, rather than adding an additional burden to an already challenging operating role.
Evergreen Lodge is also a founding Certified B Corporation, having met rigorous, independent standards of social and environmental performance. Rush Creek has also become a certified B Corporation as well, working like the Evergreen to use business as a force for good.
Both lodges also host an innovative onsite hospitality apprenticeship degree program in partnership with our local community college, providing yet another vehicle for social impact. The combination of hospitality, recreation, culture, idyllic setting, environmental sensibility and social mission make the lodges very special and unique places.
For more information about the Evergreen, visit our website at www.evergreenlodge.com.
For more information about Rush Creek, visit our website at www.rushcreeklodge.com.
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