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Job Description
**Hybrid Role, one day a week on site required**
**Hybrid Role, one day a week on site required**
Seeking an entry level Help Desk specialist to work with our transportation client.
We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Job Responsibilities:
- Monitor & respond to telephone, voicemail, email and ticketing system (ServiceNow) to resolve customer issues with the highest level of customer satisfaction.
- Respond and resolve tickets adhering to service level agreements.
- Provide tier1 and tier 2 troubleshooting/customer issue resolution assistance.
- Actively engage with Development, Application Support, Network and Server Team personnel to resolve incidents, tasks, and work orders.
- With direction from IT Operations Management, follow all security guidelines and remediation tasks related to PCI to ensure 100% compliancy.
- Image, install and troubleshoot PC’s, laptops and tablets at offices.
- Install, configure, and deploy software and hardware. (Windows10, Office 365, HP/Lenovo hardware)
- Install, configure and troubleshoot peripherals such as printers, scanners and pinpads.
- Work with outside vendors to report and resolve faulty equipment.
- Use software utilities/tools to maintain user accounts. This includes changing passwords for email and accounts.
Job Requirements:
- In-depth knowledge and concepts of computer hardware and software within a Microsoft Windows environment.
- Excellent customer service skills.
- Ability to logically troubleshoot and resolve complex technology issues.
- Ability to exercise sound judgment and work independently.
- Ability to establish rapport with others.
- Ability to prepare and use technical documentation and flow charts.
- Ability to manage vendors when problems are escalated.
- Demonstrate ownership of the support ticket lifecycle.
- 3-7 Years of Tier 2 PC/Computer support.
- Prioritize effectively and work efficiently with little supervision
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].
Job ID: 378863
Job ID: 378863
About Eliassen Group:
Eliassen Group provides strategic consulting and talent solutions to drive our clients’ innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
