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About Dunzo
Not that long ago, we were on WhatsApp with a handful of customers, many of whom were friends and family, getting
you anything you needed – groceries, food, even sending packages to anywhere in Bangalore. Today, we re an app
covering Bangalore, Pune, Gurgaon, Hyderabad, Delhi and Chennai. Dunzo is a technology company that makes
local deliveries fast and easy – whether it s that quick run from your local store, or getting you that book that is
available only in one store far away from you or even organizing your entire weekend party!
At Dunzo, you will have an incredible opportunity to shape the way users buy their instant grocery & fresh needs for
millions across India. You will shape cities that you ve grown up in – by making them more accessible than ever
before through the use of technology. We re solving an extremely tough problem and we are looking for
self-motivated and driven individuals to help us along the way!
We have recently raised a 240M$ Series F led by Reliance Retail and are looking to build the Quick Commerce
category in the country.
We were also voted #3 on LinkedIn s Top Startups in India and here s why
What You Ll Do As An Intern
Reach out to our Users, Partners and Merchants to understand their experiences and expectations:
This would include participant recruitment and interview scheduling, conducting short interviews
and surveys through voice calls and getting feedback from time to time
Support the research and insights team with logging customer interview data and organizing it for
analysis
Help with post research work including coordinating on user incentive payouts
The role is 5-days working from 10am-7pm. Weekly offs would be on any two days of the week.
The duration for the role will be 6 months
What You Ll Need
Bachelor’s degree
Fluency in English and Hindi
Preferably speak at least one of these languages – Kannada, Tamil or Telugu
Who You Are
Customer centric: You are very passionate about providing an excellent experience to our end users,
partners and merchants by understanding their requirements, problems and expectations
Empathetic: Are good at understanding the way people feel about different situations from the way they
speak and express themselves
Researcher at Heart: Are interested in research and gathering insights and would want to pursue it later as
part of your career
Take Ownership: Like to own your work and are willing to go the extra mile when needed, to help
ensure our users have a great experience. Are comfortable with tight deadlines which might come up
from time to time
Extra-Awesome
Work experience in customer-centric industries or the E-commerce space is preferred
Experience working with customers from different regions in India and having a good understanding
of cultural differences
You communicate clearly and are good at explaining anything to anyone over the phone.
What You Will Love About Us
Great company culture, you will find a culturally diverse team who are known for their work
effectiveness along with flexibility.
Work that stays at work, genuine work life balance.
Transparent communication across the board of all issues and achievements
Skills: startup,hyperlocal,e-commerce space,collecting data,user incentive payouts,post research work,logging customer interview data,research
