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Executive Director (NHA), Prospect Heights, IL
Dimensions Living Prospect Heights
700 E Euclid Ave
Prospect Heights, IL 60070, USA
Quality / General Management
• Ensuring all departmental policies, procedures, practices, and systems are in place to meet resident/patient needs
• Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities
• Monitoring resident/family/employee satisfaction through regular communication, consistent rounds throughout the Care Community, and the use of satisfaction surveys, response analyses and performance plans to continually improve services. Proactively identify concerns and deal with complaints timely and effectively
• Maintains quality services throughout the community for residents at the level established by the Board of Directors (if applicable), and consistent HDG standards, expectations and policies
• Leads programs that uphold strong performance standards and maintain a working environment that supports all leadership team member’s professional growth
• Maintains and cultivates a positive relationship with residents through regular individual and group interaction, attending and often times leading resident meetings and functions
• Meets routinely with HDG Regional Director of Operations to report on operational issues, trends, barriers and resolutions. Participates in weekly operations leadership calls and quarterly business review meetings
• Actively manages Care Community assets to minimally include inventory, building and grounds maintenance/curb appeal and accounts receivable
• Represents HDG in a professional manner consistent with the HDG values and code of conduct set forth for the organization
• Manages and directs corrective actions as necessary to pull performance, quality or budget variance back in line with expectations
• Enforces reporting and Corporate Compliance Hotline initiatives and reports all potential hazards, litigation or unusual events to determine plan of action or preventative measures
Executive Director, Care Community
Financial Management
• Contributes to preparations for the Care Community’s annual operating budget and manages programs and strategies to ensure budgets are met
• Ensures monthly and annual financial and net income targets are met
• Manage census and revenue development to include:
− Total occupancy including bed management and admissions process
− Medicare and managed care occupancy
− Rehabilitation systems management
− ADL systems management
− Managed Care system management
• Demonstrate successful expense management to include:
− Ensuring labor hours are within budget parameters
− Overall expenses are at or below budget
− Ensuring expense variances are addressed immediately
− Ensuring minimum and sufficient staffing hours are met
• Implements and monitors financial and operational policies.
• Presents financial and operational reports as required by HDG and various governmental agencies, as required
Clinical/Regulatory Management
• Lead the Quality Assurance Process Improvement team using data and Quality Improvement tools to continually improve the quality of care and services provided
• Ensuring deficiencies are at or below state benchmarks and that no substandard deficiencies exist
• Providing timely reporting of critical events to HDG’s RDO, the Clinical Nurse Consultant and regulatory agencies to include all allegations of abuse, neglect, and misappropriation.
• Clear all surveys on the first revisit
• Maintains licensure and certification of the Care Community; ensures compliance with local, state and federal regulations; maintains administrator’s license
• Maintains current knowledge and ensures compliance with applicable licensing requirements, laws and regulations
• Develops positive rapport with representatives of governmental agencies
• Promotes and maintains a working relationship with various community health delivery centers to consistently promote and sell the Care Community’s capabilities and identify new market opportunities
• Removes barriers, responds and support the Care Community leadership team to promote and support constant learning and development
• Ensures accessibility of the Executive Director to the Care Community’s residents and families.
• Maintains awareness of Medicare prospective payment issues which influence the operation of the community
• Directs the collaboration necessary for accurate reporting on a routine basis including and collaboration with the Clinical Nurse Consultant to ensure current and future standards exceed benchmarks
• Demonstrates and supports patient centered initiatives throughout the Care Community to continue history of clinical excellence through empowered and engaged leaders and team members
• Ensures all corporate compliance programs and HIPAA directives are implemented and monitored
• Drives and maintains accountability to ensure Care Community census goals are met by analyzing variances, trends and delivering on those measures
• Partners with Clinical Nurse Consultant to ensure audits and survey preps are completed timely
Human Resources Management
• Monitor and overseeing human resources recruiting, staffing and retention action plans
• Monitors employee turnover and create action plan to address if necessary
• Oversees Labor management relations (if required)
• Monitoring employee satisfaction/engagement through the use of surveys, performance and employee responses; Ensures focus on engagement in the community from all leaders and managers
Executive Director, Care Community
• Ensure performance management is addressed on continuous basis
• Oversee workers’ compensation and lead safety operations. Supports programs to adhere to all OSHA, workers compensation and risk avoidance in collaboration with both the Director of Safety and Risk Management and the local safety committees
• Oversees employee benefits, retirement plans and monthly reconciliation of plans
• Overseeing payroll process/procedures and signing off on bi-weekly payroll
Marketing
• Drives and maintains accountability to ensure Care Community census goals are met by analyzing variances, trends and delivering on those measures
• Regular involvement in the sales strategy for the Care Community
• Ensuring HDG admissions practices are in place and followed
• Maintaining involvement in the community as a health care leader
• Assessment of local market to identify competitive strengths, weaknesses and opportunities
• In collaboration with the Regional Director of Operations, ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals
• Supports an annual marketing plan to determine annual sales goals, in collaboration with the RDO and admissions team
• Directs and coordinates the development of the community’s advertising plan in collaboration with the RDO and admissions team
• Supports and implements the Care Community’s residency and miscellaneous marketing agreements, marketing policies, pricing and sales discounts, with the support of RDO and admissions team
• Manages and holds the local marketing team accountable for both the annual performance goals and overall census goals for the Care Community
• Maintain knowledge of federal, state and local reform laws
Executive Director, Care Community
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE:
• Bachelor’s Degree in Business, Health Care, Gerontology, Hotel/Restaurant Management, or closely related area is required.
• Must meet one of the following qualifications:
− Minimum of two (2) years of experience as an Executive Director or Administrator in a long term care senior living environment that includes demonstrated leadership within a Care Community
• Licensed or ability to become a licensed Administrator in state of the Care Community residence is required
• Demonstrated skills and knowledge designing and executing strategy and goals to increase census.
• Strong background in operational and financial management with proven success creating and executing strategies and plans that will increase overall business performance, census and positive business outcomes is required.
• Demonstrated success communicating verbally and in writing, with strong presentation skills for audiences at all levels in both small and large groups.
• A broad understanding of federal, state and local laws and guidelines related to the operation and management within a long term care or continuing care retirement community is highly preferred.
• Ability to lead and direct the leadership to effectively supervise team members and work collaboratively in an organization or community that is considered a best place to work.
• Ability to work effectively and diplomatically with a variety of audiences; to include residents, resident family members, community groups and organizations, government agencies, peers, direct reports, team members and senior leadership.
• Domestic travel up to 10%, attendance at quarterly business review meetings at HDG office
• Must be bondable and pass required background investigation to confirm eligibility to work with dependent adults.
• A knowledge of and special sensitivity and desire to exceed the needs and lifestyle requirements for seniors.
• Computer knowledge and skills, including Microsoft Office Products that include high proficiency in Microsoft Word, Excel and PowerPoint.
Benefits include:
- 401(k) Retirement Savings
- Paid Time Off and Volunteer Time Off (VTO)
- Medical Coverage
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Vision Coverage
- Life Insurance Plans
- Flexible Work Schedules
- Opportunities to Work Remotely
- Maternity and Paternity Leave
- Professional Development
- Tuition Reimbursement
- Dream It, Do It Program
- Paid Disability Leave
- Long-Term Disability (LTD)
- Pet Insurance
- Pet Adoption Assistance
- Many More Supplemental Benefits
What happens after you apply:
Application review. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.
Interview Process:
- A 30-minute phone call with a member in Talent Acquisition.
- A first round virtual interview with the hiring manager – expect technical, behavioral, and situational questions.
- An outmatch personality assessment.
- On Site Interview with the hiring manager and others team members for 1.0 hour
- A team interview either in person or virtually with the team you will be interacting with for 1.0 hour
QualificationsEducation
Preferred
Bachelors or better in Health Administration or related field.
