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Job Summary
As the Key Account Manager, you serve as the primary point of contact for all products (industrial process cooling, heating, and fluid handling equipment) and manage customer requests, quotes and inquiries. You are responsible for providing a high level of service and technical support to surpass internal and external customer expectations while working in a comprehensive team selling environment. The Key Account Manager reports directly to the Sales Manager.
As the Key Account Manager, you serve as the primary point of contact for all products (industrial process cooling, heating, and fluid handling equipment) and manage customer requests, quotes and inquiries. You are responsible for providing a high level of service and technical support to surpass internal and external customer expectations while working in a comprehensive team selling environment. The Key Account Manager reports directly to the Sales Manager.
Position Responsibilities
- Direct and first point of contact with external customers as it relates to the sale of our entire product line across various industries.
- Interacts with existing and potential customer via telephone, e-mail or in person to qualify sales leads and sell products and services.
- Creates and presents quotations to customers emphasizing value-add features and explaining the benefits of selecting our product.
- Follow-up with customers on quotations to help obtain orders, discuss objections that may prevent the placement of orders, and offer alternate options if needed.
- Proactively follows up with prospective new customers to generate sales.
- Review purchase orders for proper model number, quantity, pricing, customer request date, terms and coordinate special review with engineering or operations as needed.
- Responsible for meeting or exceeding monthly/quarterly sales targets and goals.
- Possesses thorough knowledge of all products, processes and policies to support and exceed customer requirements.
- Develops an understanding of the customer base, market and individual customer needs while building and maintaining customer relationships.
- Overcomes technical and business objections of prospective customers to win the business.
- Provides product demos to qualified customers on request.
- Works with other sales team members to keep account activities and literature up to date.
- Completes customer visits as needed and approved to build relationships and secure additional business.
- Other Duties as assigned.
Qualifications
- Minimum 4 years of related experience in manufacturing, industrial or engineering sales.
- Preferred Bachelors or Associates degree in a technical discipline.
- Excellent communication skills (written and verbal) with internal and external customers at all levels of the organization providing courteous, timely and accurate information.
- Preferred to have analytical competencies and technical aptitude with respect to refrigeration, control engineering and fluid dynamics.
- Ability to solve problems involving several variables.
- Time management and organization skills are required with the ability to handle multiple tasks and to prioritize situations requiring urgent attention is critical.
- Working knowledge of Microsoft Office, especially Word and Excel. Experience with customer relationship management (CRM) software and Enterprise Resource Planning (ERP).
- Continuous Improvement mindset and a focus on Quality.
- Must be legally authorized to work in the United States for any employer.
- No relocation reimbursement available.
Equal Opportunity Employer
