DECIEM | THE ABNORMAL BEAUTY COMPANY Looking for Customer Experience Associate at Melbourne, Victoria, Australia Full Time

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a self-motivated, highly organized and enthusiastic Customer Experience Associate to join the Supply Chain Management team to manage the end-to-end order management and customer service processes in Australia, New Zealand & Hong Kong.

This role will require you to be on-site full-time at our Port Melbourne warehouse as you will be working very closely with our Warehouse and Demand Planning teams.

Shortlisted candidates will be contacted the week starting January 8th, 2024.

WHAT YOU’D BE DOING IN THIS ROLE

• Manage replenishment operations for retailers and standalone stores, which includes placing orders, monitoring system-generated orders, stock analysis, releasing orders, and confirming orders.
• Provide tracking numbers and ensure in-transit orders are delivered on time
• Prepare inventory and other reports for customers and for internal purposes
• Manage service and inventory levels for new product introductions and deletions across different internal and external business units.
• Conduct root cause analysis for out-of-stock items and delivery variances, ensuring DIFOT (Delivery In Full, On Time) KPIs are met
• Process claims and returns by collaborating with finance, inventory control, and logistics for the return shipment
• Review past-due orders daily and coordinate cancellations/re-orders with Retail Partners
• Coordinate orders to and shipments from 3PL
• Ensure compliance with SOX (Sarbanes-Oxley Act) regulations between business units.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Possess a good understanding of warehousing, transport processes, and end-to-end supply chain operation principles.
• Strong problem solver and ability to take ownership
• Strategic thinker, with extensive ability to operationalize, leveraging excellence in time management, demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines in an unstructured environment
• Excellent organization skills and demonstrating accuracy and detail orientation are a must
• Experience with ERP systems is highly desirable

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

• 😊 Do the right thing
• 💡 Create impact
• 🌱 Respect small things
• ❤️ Care too much
• 🚀 Be the future

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, “”.

DECIEM is an equal-opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.
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