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Job Description
As the Executive Housekeeping Manager, you will coordinate the efforts of a large team and uphold the polished presentation of The Cosmopolitan of Las Vegas. Your conscientious attention to detail and ability to uphold established standards will ensure every guest experience is incomparable and every guest room is immaculate.
PRIMARY JOB DUTIES:
Duties include, but are not limited to, the following:
* Hire, train, coach, evaluate, and manage housekeeping management and housekeeping employees to ensure employees have adequate guidance and resources to achieve objectives.
* Maintain department objectives, company and department standards, regulatory compliance guidelines and financial budget.
* Oversee and maintain scheduling procedures and ensure accurate and timely payroll reporting by housekeeping management.
* Delegate tasks and evaluate the performance of the managers.
* Expedite and oversee all requests from the Front Desk and VIP Services.
* Recommend new and innovative equipment, supplies, and processes to ensure safety, service, and financial objectives are achieved.
* Responsible for effective management of inventory control.
* Assist with the development, implementation, and execution of department initiatives.
* Perform routine hotel inspections to ensure the consistent adherence to departmental cleanliness and quality standards.
* Clearly communicate to employees the service and performance standards and motivate, monitor and evaluate individual performance.
* Utilize a variety of communication channels to effectively facilitate the flow of information throughout the department.
* Provide exceptional service to guests and employees that differentiates us from the competition.
* Promote positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel, hotel staff and services.
* Other duties as assigned.
QUALIFICATIONS:
Required:
* At least three years housekeeping management experience.
* Working knowledge of Microsoft office, Outlook and software used for housekeeping.
* Proven ability to successfully schedule and manage daily staffing levels.
* Knowledge of pertinent laws and regulations impacting housekeeping including OSHA.
* Working knowledge of all aspects of Housekeeping Department.
* Ability to maintain confidentiality of sensitive information.
* Ensure that employees maintain valid/active licensing for their specific job/role.
* Polished appearance and demeanor.
* Ability to successfully lead and mentor a team.
* Excellent customer service skills.
* Strong written and verbal communication skills with the ability to effectively communicate in English.
* High School Diploma or equivalent.
* At least 18 years of age.
Preferred:
* Bachelor’s degree in a related field.
* At least two years hotel operations experience.
* Working knowledge of LMS.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:
* Work is performed in an office and facilities shop environment.
* Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
* The noise level in the work environment is usually moderate.
* Constant contact with executives, department management, applicants, employees and guests.
* Prolonged sitting or standing and mobility.
* Bending and reaching.
* Transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
* Eye/hand coordination.
* Use of standard office equipment.
* Basic math.
* Ability to push and/or pull items weighing up to 5 lbs.
* Ability to distinguish letters, numbers and symbols.
* Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
PRIMARY JOB DUTIES:
Duties include, but are not limited to, the following:
* Hire, train, coach, evaluate, and manage housekeeping management and housekeeping employees to ensure employees have adequate guidance and resources to achieve objectives.
* Maintain department objectives, company and department standards, regulatory compliance guidelines and financial budget.
* Oversee and maintain scheduling procedures and ensure accurate and timely payroll reporting by housekeeping management.
* Delegate tasks and evaluate the performance of the managers.
* Expedite and oversee all requests from the Front Desk and VIP Services.
* Recommend new and innovative equipment, supplies, and processes to ensure safety, service, and financial objectives are achieved.
* Responsible for effective management of inventory control.
* Assist with the development, implementation, and execution of department initiatives.
* Perform routine hotel inspections to ensure the consistent adherence to departmental cleanliness and quality standards.
* Clearly communicate to employees the service and performance standards and motivate, monitor and evaluate individual performance.
* Utilize a variety of communication channels to effectively facilitate the flow of information throughout the department.
* Provide exceptional service to guests and employees that differentiates us from the competition.
* Promote positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel, hotel staff and services.
* Other duties as assigned.
QUALIFICATIONS:
Required:
* At least three years housekeeping management experience.
* Working knowledge of Microsoft office, Outlook and software used for housekeeping.
* Proven ability to successfully schedule and manage daily staffing levels.
* Knowledge of pertinent laws and regulations impacting housekeeping including OSHA.
* Working knowledge of all aspects of Housekeeping Department.
* Ability to maintain confidentiality of sensitive information.
* Ensure that employees maintain valid/active licensing for their specific job/role.
* Polished appearance and demeanor.
* Ability to successfully lead and mentor a team.
* Excellent customer service skills.
* Strong written and verbal communication skills with the ability to effectively communicate in English.
* High School Diploma or equivalent.
* At least 18 years of age.
Preferred:
* Bachelor’s degree in a related field.
* At least two years hotel operations experience.
* Working knowledge of LMS.
PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:
* Work is performed in an office and facilities shop environment.
* Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
* The noise level in the work environment is usually moderate.
* Constant contact with executives, department management, applicants, employees and guests.
* Prolonged sitting or standing and mobility.
* Bending and reaching.
* Transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
* Eye/hand coordination.
* Use of standard office equipment.
* Basic math.
* Ability to push and/or pull items weighing up to 5 lbs.
* Ability to distinguish letters, numbers and symbols.
* Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
