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Assist with running spa operation in smooth, professional manner by providing guests & team members with excellent customer service and warm hospitality at all times, ensuring a highly service-driven environment with strong customer service skills and an outgoing personality.
Maximizing spa revenue through professional retail sales, guest booking & re-booking, therapist, promote and performing wellness treatment which includes consultation, nutrition plan, any physical activity may relevant and includes room occupancy through efficient bookings. providing guests with excellent knowledge of all spa, wellness and retail products. ensuring the guest’s experience at the Spa is memorable at all time.
What will I be doing?
As a Spa and Wellness Specialist, you will be responsible for performing the following tasks to the highest standards:
Set up Spa Reception Area and Tea Bar, computers and other related equipment for daily operations of the spa reception according to standard
Makes, reconfirms and verifies guest bookings
Provide service promptly, courteously and accurately
Participates in the sale and up selling of treatment and retail products ensuring monthly target is achieved
Ensures retail is offered appropriately to the guests
Participates in the sales call
To have a positive impact, taking personal responsibility and initiative to resolve issues, and always clearly communicating with both guests and colleagues
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new knowledge in order to improve your personal performance.
To be flexible, responding quickly and positively to changing requirements including the performance of any task requested of you.
To maintain high Team focus by showing co-operations and support to colleagues in the pursuit of team goals
To perform and conduct lifestyle management consultation for all guests to identifying guest needs
To deliver different a variety of treatments (Ayurveda treatment, Acupuncture, Naturopathy, Crystal Healing, Reiki any form of Yoga & meditation and therapeutic massage) in a safe and comfortable manner.
Possess a high degree of product knowledge and relevant technical skills, intuitively recommends and effectively up sell treatments, packages and retail item in a personalized manner.
Handle guest interaction with highest level of hospitality and professionalism, accommodating special request whenever possible, meticulously respects guests needs for privacy, take ownership of guest concerns requests and act decisively to ensure guests satisfaction when glitches occur
Has a thorough understanding of all services including benefits, indication & contra indications for each of treatments, applies professional product safely and accurately
Set up and maintains spa treatment rooms in an immaculate manner; maintains stock of operation and guest supplies in the work areas
Studies and evaluates operations and procedures and suggest for improvements to the management
Working closely with Spa Director on recommendation to enhance wellness program
Up-sell with latest departmental incentives
Report accidents, maintenance issues, or other incidents
Ensure compliance with all health and safety regulations
What are we looking for?
A Spa & wellness Specialist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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