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We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working .
We give you a world of potential.
At Computershare we know that happy employees’ equal happy customers. We give a lot because we ask a lot. As a Customer Service Specialist, you’ll be rewarded with a competitive compensation package, as well as health and wellbeing rewards that can be tailored to support you and your family.
A role you will love
As a Customer Service Specialist you’ll begin your career with 7 to 8 weeks of training Monday-Friday from 8am to 5pm. During this time you’ll learn to navigate our systems while following a basic call script designed to engage our customers. You be given everything you need to ask the appropriate fact-find questions necessary to provide accurate information. Following training you’ll achieve work life balance with 10 paid holidays, 3 weeks of PTO, and a set schedule between the hours of 6am and 6pm. Previous call center experience is preferred, but a commitment to bringing world class service is required.
Key Responsibilities Include But Are Not Limited To
What will you bring to the role?
New thinking and great ideas are vital to our culture of growth, and we’ll make sure you have the support to be a driving force for change. We encourage our people to dive in, roll up their sleeves and take on the many opportunities bound to come their way.
Required
We are looking for people with these skills:
Rewards designed for you
Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.
Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll receive a company contribution as well.
Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
Computershare recently announced their intent to sell the US Loan Services (CLS US) business to Rithm Capital Corp. (NYSE: RITM), a leading US manager of assets and investments across real estate and financial services. The sale was announced in October 2023 and is expected to close around March 2024. We are continuing to recruit for all open positions, and this position will transition with the business to the new owner when the sale completes. Beyond that date, staffing decisions will be made by the business’ new owners.
About Us
A company to be proud of
We’re a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel values, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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