Compass Group Looking for CATERING OPERATIONS MANAGER at Washington, DC  Full Time

The Catering Operations Manager acts as a support team member to the Sales Department and the Account Executive and/or Senior Event Manager.
The position will complete a series of processes that are directly related to individual events including: setup sheets, Captain’s packets, vendor orders, diagrams, tasting set-ups, event orders, security and staffing requests and other items as needed. Additionally, the Event Manager will be assigned to act as the liaison between the client and the event staff. This is a fast-paced position with the expectation that the employee will grow upwards within a designated team and within the department.

• Essential Functions:
• Supports the event planning process coordinating and participating in client meetings and site walkthroughs.
• Processes all paperwork required to expedite a complete event.
• Effectively communicates with other teams and departments to share event information and process orders for menu, staffing, in-house equipment, rental equipment, beverages and specialty and security requests, in a timely manner.
• Uses various software, design programs and word processing programs to create internal documents, and generate client-facing documents including proposals, mood-boards, menus, display signage, and contracts.
• Facilitates client requests and general inquiries.
• Effectively coordinates terms and conditions with event venues and clients to meet service expectations.
• Consult with clients to plan event details including but not limited to: guest count, timeline, dietary restrictions, service, decor and display, etc.
• When assigned to events, act as the liaison between the client(s) and Captain(s) assigned to expedite the event.
• Acts as liaison between Account Executive(s) and clients in Account Executive’s absence.
• Actively contributes to the overall mission of the company and goals of the team.
• Maintains up-to-date awareness industry trends and company updates.

Competencies

• Excellent customer service skills
• Be proactive and offer anticipatory service to all clients
• Proven experience, demonstrated creativity and flexibility with hours worked
• Time management, multi-tasking, project management
• Coordinate complex events throughout many venues and work as the liaison between the client and Captains, kitchen staff and servers.
• Track expenses for budget invoice reconciliation
• Track company credit card expenses and assign all expenses to a client’s CIS event number
• Reconcile you monthly PCard expenses within 5 days following months-end
• Data entry and administrative functions
• Complete understanding the SocialTables program for all diagram creations.
• Communication in a respectful way to all clients and fellow staff
• Work in a collaborative manner to offer the client the best vision and final product
• Maintains composure during all situations within the office or on-site
• Culinary literacy and interest
• Experience in events and/or hospitality
• Required Education and Experience
• Previous catering, event planning work required.
• Hospitality or food service knowledge required
• College Degree preferred, but not required