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Who We Are
To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Using the apply link, you may be taken to a TMX Finance Family of Companies page to complete your application. Your details will still be stored and sent to our Talent Acquisition team for review. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!
Overview
We are currently seeking Bilingual applicants with fluency in Spanish and English for our Austin locations.
Customer Service Representative (Bilingual)
As a Customer Service Representative (“CSR”), you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career. We’ll be an advocate in your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.
Responsibilities
Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Conduct vehicle appraisals accurately using the assessment tool.
Enter and maintain customer information in the Point of Sale system with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 38-hours per week.
Qualifications
Preferred Qualifications and Skills
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