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Fraud Data Administrator
Under supervision of Team Leader or designee, loads all incoming card investigations into the Enterprise Fraud Management case management systems and completes less complex card investigations. Supports the Electronic Claims team and Team Leader on a variety of other tasks.
Position Responsibilities:
Administrative Responsibilities:
- Maintain positive relationships with customers, internal departments, other financial institutions, and law enforcement.
- Identify operational weaknesses contributing to losses and submit detailed recommendations to management.
- Keep abreast of both current and new operations and policies.
- Complete assignments or projects outside of normal job responsibilities.
Case Quality and Review:
- Manage Group Mailbox within the defined SLA by directing and following up on incoming email questions, sales receipts, chargebacks, and representments to the correct Investigator and/or Team Leader.
- Identify and resolve multiple claim loading situations.
- Provide accurate and timely Event files to Investigators for claim handling.
- Write clear and concise narrative comments of steps identified in connection to claim incidents.
- Daily review of Department Database for incoming/pending Events and performed action.
Processing Investigations:
- Input all Commercial Card investigations into the case management system, following all department procedures accurately and within a timely manner.
- Identify and prepare appropriate charge off and customer documentation for review, per procedures.
- Calculate and apply appropriate interest and fees owed, as applicable.
- Correctly review and disposition all Events/Cases under department threshold for Retail Debit and Commercial Secure Code claims.
- Accurately utilize industry specific software on investigations or projects.
- Process corrections from Quality reporting, Controller, and any others identified by Team Lead.Maintain an understanding of typical fraud schemes that may be seen when loading event.
Training and Industry Awareness:
- Maintain a thorough understanding of typical fraud schemes.
- Maintain knowledge of industry trends.
- Participate in internal and external training as applicable.
Position Qualifications:
- High School Diploma or GED
- 1 year of experience in Customer Service within a banking/finance market
- 1 year of experience working with Microsoft products
Oaktec Building8:00am – 5:00pm Monday – Friday. This position offers a hybrid work model that includes onsite and remote days as determined by the manager.
Comerica is proud to be an Equal Opportunity Employer – veterans/individuals with disabilities, committed to workplace diversity.
