Cohere Health Looking for Customer Success Onboarding Specialist at United States Full Time

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview

Cohere’s Customer Success Onboarding team is responsible for ensuring provider organizations are supported throughout their lifecycle of using the Cohere platform. The Customer Success Onboarding Specialist position is a crucial role in our organization. In this role, you are responsible for partnering with the Onboarding Manager to help lead and manage the implementation workstream for all new Client Network Management partnerships.

In this role, you will work closely with many teams at Cohere to deeply understand our mission and product. You will need to understand the perspective of provider organizations and the challenges that they face in the prior authorization world. You will use this knowledge to develop and execute plans to launch new products in new markets, anticipate challenges that may arise and coordinate the myriad of details required to implement a successful launch. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What You Will Do

• Track, manage and update across client project plans to ensure all onboarding activities are metSupport the implementation network management onboarding workstream in partnership with the Network Onboarding Manager on the Customer Success Team. To include setting up all prep meetings, workstream meetings, communication review sessions, client network management kick off and network onboarding sessions for portal adoption.
• Track, manage and update across client project plans to ensure all onboarding activities are met including setting targets for portal adoption based on PaaS or Cohere Complete product sold
• Develop project plans for engaging and communicating with new client network providers around all new product launches
• Design and develop materials and collateral related to pilots and launches
• Execute on launch plans, including marketing, communication and technology initiatives
• Use data to track progress and drive improvement on all new client go live and portal adoption
• Gain a deep understanding of Cohere’s product and our provider partners
• Develop project plans for engaging and communicating with providers around new product launches
• Design and develop materials and collateral related to pilots and launches
• Execute on launch plans, including communication and technology initiatives
• Use data to track progress and drive improvement on launches

Your Background & Requirements

• Highly organized in coordinating logistics across multiple simultaneous initiatives
• Skilled in understanding others’ perspectives and challenges
• Able to break down big challenges into organized plans
• Excellent interpersonal skills, oral and written communication skills
• Demonstrated ability to present content
• Intellectually curious with a strong desire to understand a constantly improve your work and business processes
• Strong attention to detail
• Able to work cross functionally across remote teams
• Flexible and agile in ambiguous situations
• Bachelor’s degree
• 1-3 years experience with focus on account management, communications, provider engagement, implementations or project management
• Excellent project management and communication skills with strong interpersonal relationship expertise and experience in external-facing roles
• Must be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience
• Experience and interest in being a utility player on teams – willingness to roll up sleeves and help wherever required is a necessity
• Start-up ready mindset, progress over polish, comfortable with ambiguity
• Exceptional communications and storytelling skills, particularly via powerpoint
• Intellectually curious, able to self-start solution discovery (exhibits owner mentality)
• Willing and able to travel up to ~25%

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

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