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Overview of the Role
The Head of Decision Engines and Middleware will be responsible for building decision engines for our cards and banking acquisitions as well as for lending. This leader will also modernize and build the middleware stack that communicates with the core systems and provide seamless always on rails for digital channels. This leader will manage multiple agile teams of senior technology leaders and engineers to create a strategy for future of middleware and help the business rationalize the investment focus. This leader will be responsible for owning technology product and service performance as delivered to the client.
Objective
We’re looking for visionary “renaissance” leader with an entrepreneurial mindset who has the experience of creating, communicating, and executing a unifying vision, a senior technologist with exceptional technical, leadership, experience, and communication abilities to influence change at all levels of the organization. This individual will serve as a disrupter within the industry elevating requirements to drive our strategy throughout the organization. Developing and leading a team of ambitious strategists and building strong and collaborative relationships with senior leaders and key stakeholders to drive the vision forward is essential. An ideal candidate will be comfortable with not only leading and influencing but also diving into the technical weeds and rolling up her/his/their sleeves. The role will report directly to the Head of Digital Customer Product and Platform Engineering.
Priorities Include:
- Define and execute unified decision engine strategy that accounts for the needs of the various lines of businesses needs in the banking, lending, and cards
- Work closely with CRO, CISO, Legal to help drive the right technology and partner selection for Citi.
- Work with architects to lay a blueprint for the middleware stack that modernizes the capability end to end
- Showcase the strategy to the senior most leadership with the objective of getting buy-in and agreement on approach
- Partner with business leaders to define the vision, mission, and focus for digital products to address the key needs of our customers
- Set objectives, key risks, and metrics to measure the success of new customer acquisitions, products, and experiences put into the market
- Drive new acquisitions and product usage to encourage customers to leverage Citi as a multi relationship channel for their financial needs
- Partner closely with various lines of business to fully align on the overall strategy and prioritization in accordance with the evolving P&L priorities
- Manage, inspire, and attract top industry talent to deliver best in class digital experience, focused on acquiring new customers and product growth for new and existing customers
- Partner with business, digital, and technology stakeholders to identify needs, validate pain points, and determine the high-level value proposition / business case for implementing innovative, relevant, and cost-effective technology solutions. Deploy techniques such as hypotheses development, current state analysis, data and analytics, and business case development to establish near and long-term technology priorities. Conduct and incorporate research and competitive analysis as required
- Develop, in consultation with Engineering and Architecture teams, an approach to assess the productivity and value impact of new and emerging technologies and develop and lead implementation plans to drive successful adoption of the technologies.
- Champion an inclusive and diverse global mindset in efforts to attract a deep and diverse talent pool within the organization that includes effective coaching and development.
Organizational Scope and Accountability
- Approach projects holistically by translating the vision into detailed technology roadmaps, and leading cross functional teams through ownership and delivery of end-to-end solutions.
- Lead execution of key technology initiatives by forming collaborative partnerships with colleagues across businesses and functional areas
- Partner with product to streamline and eliminate customer pain points to deliver an easy and intuitive digital customer experience.
- Maintain high level of interaction and synergy with business, operations, design, and analytics
- Manage a team of technologists/engineers to oversee the transition from strategy to implementation: from roadmap to releases and sprints, from epics to stories, validating the experience along the way
- Cultivate an agile and results-driven culture in which innovation and excellence are expected
- Continuously focus on building and developing technology talent that has the business acumen and technical capability to deliver world class products in a connected, mobile environment
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets. This will be accomplished by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Build strong leadership skills and presence; can lead through influence / without formal authority
- Be innovative and curious, and readily able to think outside of the box, especially relative to disruptive technology
- Be comfortable with ambiguity and change
- Be passionate about improving employee and customer experience
Qualifications
- 15+ years of experience, including 10+ years’ managerial experience directly managing high-performing technology teams with demonstrable and measurable results
- Consistent record as department head, managing teams and large, strategic cross-functional or enterprise projects Previous program/project management, consulting, technology and/or management experience
- Experience in the Digital space shaping technology, driving customer adoption and balance growth (assets under management), and long-term retention.
- Proven ability to influence decision-making at all levels within an organization and influence non-directs through data and a vision in a variety of contexts
- Deep technical knowledge, with the ability to break down the work involved in solving them, and the impact of those decisions on engineering
- Brings a mix of entrepreneurial, startup/growth, and corporate-level scaled innovation leadership experience
- Demonstrates sound business judgment, analytical acumen, consumer-centric mindset and communication skills
- A record of fostering a clear vision, translating that vision to action, and delivery of business measurable outcomes
- Deep consumer wealth knowledge and passion around emerging technologies and how they will change consumer experience
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Job Family Group:
Technology
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Job Family:
Digital Software Engineering
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Time Type:
Full time
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Primary Location:
Irving Texas United States
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Primary Location Salary Range:
$(phone number removed) – $(phone number removed)
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
