Citi Looking for Fraud Insights Analyst at Florence, Kentucky Full Time

This role reports to the Head of Scam Policy & Innovation within the Financial Threats organization and will lead Analysis efforts to identify root causes driving customer/bank loss performance, customer experience, and loss recovery performance with an emphasis on customers who have fallen victim to a scam or fraud. This position will require experience in risk assessment, technological sophistication and data mining techniques which will be critical to success.  It will also require a strong analytical orientation and an understanding of fraud types and vectors, retail bank and credit card products and a familiarity with operational processes, and will support our broad portfolio including Wealth.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

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Responsibilities:

• Developing analyses and reports that provide visibility into fraud & scam trends, patterns and root causes.
• Using analytical data to create a story-board that Senior Management will use to approve new strategies, process changes or vendor solutions to minimize Fraud/Customer loss exposure.
• Track and report emerging trends and opportunities to Senior Management.
• Support ad-hoc risk analysis and projects as required.
• Provide end to end analysis that balances client experience with identification of opportunities in fraud/scam mitigation.
• Apply an excellent working knowledge of Fraud/Scam risk analytics.
• Lead development and implementation of effective fraud/scam avoidance, detection and prevention strategies to mitigate fraud/scam losses while ensuring an appropriate balance between risk and customer experience.
• Interface with internal and external partners to evaluate new tools to build scam detection and analytical capabilities.
• Evaluate impacts and potential fallout of missing data, and drive analysis to aid in prioritization of technology investments to close data gaps.
• Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• The position requires substantial interaction with Policy, Operations, and other functional business partners to optimize business strategies.
• Provide updates and communicate key initiatives to senior management.

Leadership Competencies

• Strong Business and Data analytical skills with proven track record of complex processes and data analysis/deliverables using SAS/SQL and other data and analytic tools
• Ability to manage multiple priorities and deal effectively with demanding business partners
• Ability to work under tight deadlines
• Excellent verbal and written communication and presentation skills
• Ability to interact successfully with business partners, operations, technology and finance teams
• Strong planning, coordination and organization skills
• Ability to work effectively in a cross-functional organization
• Microsoft Office (Word, Excel, PowerPoint, Access) experience
• Effective project management skills

Qualifications:

• 5+ years’ experience in analytics, preferably in fraud and/or retail banking domain analytics
• Extensive knowledge of SQL, SAS programming including macros and SAS / SAS Enterprise Miner / SAS Enterprise Guide
• Experience with data acquisition, cleansing, manipulation, ETL

Education:

• Bachelor’s degree in Statistics, Economics, Information Management, Mathematics, or Analytics.  Master’s degree is highly desirable

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Risk Management

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Job Family:

Fraud Risk

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Salary Range:

$(phone number removed) – $(phone number removed)

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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