CDJR Morgan Hill Looking for Customer Relations Specialist at Morgan Hill Full Time

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring, and understanding. After forty years of success, we’re proud to on’s top-performing dealer groups.

What we offer

Health, Dental, and Vision offered after 90 days
Each year we look to provide the very best insurance we can offer.
401k provided by nationwide and Pangea Wealth
Ancillary insurance provided by Allstate
FSA and HSA offered.
Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities:

Works with department managers to develop and administer the dealership’s customer relations program.
Recommends revisions to customer relations programs and policies.
Work with sales and service people to ensure that post-sale/service customer contacts are made and that updated files are kept on all customers.
Assists in resolving customer complaints which cannot be handled by sales/service people or managers.
Coordinate all manufacturer and internal customer follow-up programs.
Report dealership ratings on all factory-generated surveys.
Prepare weekly and monthly reports on the status of customer satisfaction in the dealership.
Follow up with customers in the sales process and after sales relations.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily (training provided.)

Qualifications:

Excellent teammate with a collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, r characteristic protected by federal, state or local laws.