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Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.
The Role
As Clinical Operations Associate, you will be responsible for triaging and evaluating member services clinical escalations across each of Carrot’s journeys in the US and internationally. You are a self-starter who thrives in a fast paced environment and enjoys in-directly supporting members through researching individual situations, relevant circumstances, clinical standards and aligning recommendations with Carrot’s benefit guidelines. You are organized and detail oriented, and enjoy contributing to the development of best practices based on evidence based guidelines. This role will also be responsible for supporting research of evidence-based data to inform Carrot’s services in the US and internationally.
The Team
We are a team of dedicated professionals focused on providing up-to-date and evidence-based information to our members, enabling them to access optimal care within their respective countries. We partner cross-functionally across the organization to ensure swift and reliable responses to members’ inquiries. The Clinical Operations Associate will report to the Clinical Operations Manager.
Minimum Qualifications
Preferred Qualifications
Compensation
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $70,000-$80,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company’s Most Innovative Companies, CNBC’s 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.
Carrot is a remote-first company with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune’s Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.
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