Log In
Sign Up
Healthcare
CareXM Looking for Healthcare Customer Service Agent at Remote Full Time
Job details
Salary
$13 an hour
Benefits
Pulled from the full job description
401(k)
401(k) matching
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Show 3 more benefits
Full Job Description
ABOUT THE COMPANY
CareXM lives at the connection of healthcare, software, and contact center services, with a mission to reshape the remote patient care experience by partnering with our customers to provide innovative solutions to both common and emerging challenges in this rapidly growing model of healthcare delivery. Our company is one of the largest providers of telehealth services in the nation, with our primarily remote team of 800+ employees supporting over 7 million patient care interactions annually for over 5000 agencies and healthcare systems across the U.S. Not only do we
CARE about the patients, staff and business of our healthcare partners, but also about our own people. We
CARE about providing a workplace and culture that values the hard work and feedback of every person on the team. We constantly strive to improve the way we
CARE for each other. We
CARE about work/life balance. As meaningful as our work with patients, providers and each other can be, we know a good life includes so much more. We are proud to support our people’s lives by offering remote positions and flexible work schedules.
CareXM lives at the connection of healthcare, software, and contact center services, with a mission to reshape the remote patient care experience by partnering with our customers to provide innovative solutions to both common and emerging challenges in this rapidly growing model of healthcare delivery. Our company is one of the largest providers of telehealth services in the nation, with our primarily remote team of 800+ employees supporting over 7 million patient care interactions annually for over 5000 agencies and healthcare systems across the U.S. Not only do we
CARE about the patients, staff and business of our healthcare partners, but also about our own people. We
CARE about providing a workplace and culture that values the hard work and feedback of every person on the team. We constantly strive to improve the way we
CARE for each other. We
CARE about work/life balance. As meaningful as our work with patients, providers and each other can be, we know a good life includes so much more. We are proud to support our people’s lives by offering remote positions and flexible work schedules.
ABOUT THE POSITION
What does a Patient Care Advocate do? While working from home, you will act as the front desk position for many doctor’s offices, hospice centers and other types of healthcare facilities across the nation! All calls are inbound to you and, you will perform administrative duties such as relaying patient messages to doctors, submitting prescriptions for refill, or possibly scheduling a patient appointment. Think about the times you’ve called your doctor’s office for services… Now you’ll be the person on the other line!
How will you perform the work? You’ll work from home, permanently, and answer inbound calls which will come through your internet connection. We’ll load the software onto your computer which will allow you to perform the duties.
Expectations of a Patient Care Advocate? We staff Patient Care Advocates every hour of the day and, every day of the year, to ensure our patients and providers have an outstanding experience getting their much needed healthcare services. Please be prepared to always work at least one weekend shift per week. Also, please be prepared to work all major holidays which occur on a day you’re scheduled to work. You may use your accrued PTO to request days off at least 3 weeks in advance.
Perks of the position? Bonus pay opportunities, paid referral program, 401k program with generous match, never lose out on PTO with our rollover policy and, Full time employees are eligible for medical insurance!
Starting Pay – $13/hour
REQUIRED QUALIFICATIONS:
- 2+ years of customer service experience
- Functional knowledge of Microsoft Office (Outlook, SharePoint, OneDrive, etc.)
- Basic computer skills such as ability to navigate internet and perform data entry
- Experience answering incoming calls, while delivering high quality customer service
- Experience reading and following written protocol provided via computer monitor
- Willingness to participate in ongoing training to gain additional skills to support higher level patient inquiries and service requests
- An ability to maintain positive and professional work relationships with all customers and team members at CareXM
- A personality which fosters a culture which supports growth, quality and pride in the work we perform.
- Strong verbal and written communication skills.
- Strong attention to detail.
- An ability to speak clearly and concisely with a pleasant phone voice.
- An ability to handle stressful situations
- High School diploma or equivalent, healthcare administrative certificates are helpful
THINGS YOU’LL LOVE ABOUT US
- Great Company Culture.
- Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
-Rest and Relaxation- 2 weeks paid time off,
paid parental leave.
- Give back. Get paid to give your time to the community: ask us about this!
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
- Generous benefits package includes health insurance, 401K, PTO, dental, vision, life insurance, EAP.
Excellent opportunities to grow from within and be a part of a fantastic team!
CareXM is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
IndeedHP
Hiring Insights
Job activity
Posted Today
