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The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and Sharf Admitting Center.
Cross-trained in access functions related to pre-registration, admitting, family liaison services, patient and family navigation, and patient belongings workflow. Facilitates and expedites the admission process while ensuring all data collected is accurate and complete.
Demonstrates the ability to identify and assess challenging situations, make sound decisions, and utilize standard operating procedures. Interacts with patients, families, visitors, and all levels of staff in a professional and diplomatic manner, facilitating exceptional patient experience at a critical touchpoint in the patient care journey.
Principle Duties and Responsibilities:
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