Bluehawk Consulting Looking for Business Systems Analyst III at Redmond, WA  Full Time

Remote

Bluehawk Consulting is seeking a Technical Support Engineer to support a nonprofit organization that builds tools and technologies to address unmet needs in primary healthcare centers and last-mile service delivery in low- and middle-income countries (LMICs) around the world.

The Technical Support Engineer will be supporting our client’s enterprise, including responsibility for consistent operation of technology systems and solutions with the primary task of maintaining 24×7 operations for the organization. In addition, they are tasked with troubleshooting and responding to issues as they arise and will collaborate with other team members as needed to drive resolution. The Technical Support Engineer will have a high degree of ownership over issues, incidents, and solutions driving them to satisfactory resolutions or completion.

• Identify and implement appropriate actions to resolve issues and restore normal operations to endpoint systems and services.
• Develop and continually refine various support processes and SOPs for established client and endpoint services.
• Responsible for maintaining software licenses, and hardware inventory management.
• Assist in the development and execution of support plans and documentation for enterprise and other related services.
• Maintain and develop baseline Images for End User Windows and Linux System deployments.
• Provide System and Security updates to ensure compliance and security of endpoint devices.
• Create and maintain internal knowledgebase articles to assist end users and team members.
• Respond to inquiries regarding end-user services and systems, correcting those problems whenever possible and escalating when necessary.
• Serve as an escalation point for Tier 1 support issues on the service desk.
• Act as primary Tier 1 support in the absence of the TSS (Technical Support Specialist).
• Properly log all issues, ensuring troubleshooting steps and resolution are documented thoroughly, in the ticketing system.
• Execute onboarding and offboarding tasks, including hardware setups/reclaims, access management, assigning/reclaiming licenses, group membership additions, removal, and cleanup.
• Provide support, maintenance and administration of printing services and equipment.
• Lead and manage vulnerability discovery and remediation on endpoints throughout the organization. Escalate to SECOPS (Security Operations) when appropriate.
• Lead in the administration and use of software and hardware products to address overall laboratory needs.

• Minimum of 6 years’ experience working in Information Technology proving a successful track record.
• Equivalent combination of education, training or experience is required.
• Knowledge of LDAP/Active Directory, SSO, or other authentication or user management systems (e.g., Azure AD, SAML).
• Proficient with M365 Management tools (e.g., SharePoint, Teams, Exchange, Intune).
• Proficient with Intune and generalized deployment processes of endpoint devices, image scripting, software packaging, etc.
• Proficient with the M365 Cloud Apps Security, Defend suites.
• Knowledge of network infrastructure.
• Experience with PowerShell and other scripting languages.
• Experience with managing databases servers (e.g., MySQL, MS-SQL).
• Excellent documentation of issues, solutions, procedures and all customer incidents and requests.
• Ability to function at times with minimal supervision and demonstrate initiative in determining appropriate next steps.
• Must have a proven track record of working in a dynamic, fast-paced environment, requiring a high level of attention to detail while maintaining focus on the big picture.
• Industry recognized technical certifications are a plus. This includes Microsoft, Amazon, and Cisco certifications.
• Excellent customer service and interpersonal and collaborative skills.
• Strong oral and written communication skills (technical and non-technical).
• Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.
• Physical Demands Must be able to lift items up to 50 lbs.

Bluehawk Consulting is a Kirkland, Washington-based management consulting firm helping Fortune 500 clients improve their performance, increase their efficiency, and enhance organizational value while reducing costs.
We are a team who love to accomplish great things together!

We excel at hiring talented people who are driven to create solutions for our client’s most challenging projects. Uniting amazing talent with meaningful work experiences is our passion; fostering an environment that embraces individuality and unique gifts embodies our values and fuels our purpose.

We Value:

• Our diverse team, they make us great!
• Consultative, client-focused, and interactive approaches.
• Innovation, actualizing potential, and a positive outlook towards change and accepting challenges.
• Learning, listening, and communicating openly with respect.
• Passion, energy, zeal – we have lots of it!
• Humor, lightness, and flexibility.

We care about creating a supportive environment and positive employee experience. Employees will receive competitive pay, health insurance, including medical, dental, and vision coverage (choose between our Base Plan with HSA or Buy-up PPO plan), 401(k) with company match, 12 paid holidays, and up to 15 days of paid time off (PTO) per year. We also offer life insurance and a short-term disability benefit.

Salary Range for this position: $69,000 – $77,000

Bluehawk is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If this sounds like a place you’d like to learn more about, visit us at

#LI-MN1