Blueground Looking for Client Experience Operations Associate Manager at Athens, Attiki, Greece Full Time

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date — and that’s just the beginning. We’re now hosting guests in more than 15,000 homes in 32 cities around the world (and growing!), with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We’re shaping the future of living, and we want you to be part of that journey.

We are looking for a Client Experience Operations Associate Manager based in Athens. In this role, you will lead part of the CX Operations team in the EMEA/APAC region, working closely with our dedicated coordinators. The ideal candidate possesses exceptional people management skills and a strategic mindset, coupled with a strong analytical acumen. You should be passionate about driving operational efficiency and fostering professional growth within your team.

What you will focus on:

• Monitoring and enhancing the performance of the CX Ops team by providing expert guidance and mentorship to your direct reports, nurturing their professional growth and skill development.
• Conducting regular Gemba walks to identify operational bottlenecks and areas for improvement.
• Performing quality checks on essential tickets such as exit inspections and check-in, ensuring adherence to established processes/standards.
• Utilizing data analysis to derive meaningful insights and preparing impactful presentations for your team, fostering continuous improvement.
• Organizing, allocating, and adjusting the daily workload as needed to ensure optimal ticket management and timely execution.
• Acting as the highest point of escalation for complex issues, ensuring prompt and effective resolution.
• Identify hiring needs and be involved in the selection, hiring, and training of new team members
• Collaborating across diverse business functions to pinpoint the root causes of challenges and enhance related processes.
• Leading and facilitating meetings within your cluster, ensuring vital information is highlighted and escalated as needed.
• Communicating with local Operations Managers to address potential areas of improvement and extend support in aligning with company standards.

What we are looking for:

• 2+ years experience managing teams in a dynamic operational environment
• Bachelor’s degree in Business Administration or in a relevant field
• Strong communication and interpersonal skills.
• Fluent in English, both written and spoken.
• Experience in data-driven reporting and analytics, with a talent for drawing actionable insights.
• The ability to thrive in a fast-paced, dynamic environment where priorities may shift.

Recruitment Process Steps*

Each step in our process is designed to help you shine, while also gathering information about Blueground and the open role!

• Equalture – Gamified Online Assessments (25m): Have fun while exploring your behavioral and cognitive side
• Talent Acquisition team (30m): Deep dive into past experiences & opportunity to discuss your collaboration style
• Hiring Manager (30m): Showcase your technical skills & ability to achieve results
• Senior Functional Leader (30′): Honing in on your appetite for being strategic & innovative
• Some of the steps above may be merged in the form of joint calls, or scheduled as back to back steps

Your benefits:

• Competitive salary & annual performance bonus
• Blueground Stock Option Plan
• Flexible paid time off
• Group Health Insurance program
• Enhanced parental leave
• Dynamic working environment with talented people
• Flexible work environment through our Blueground Nomads employee mobility program
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com . To keep up with Blueground news, follow us on LinkedIn , Instagram and Tik Tok !