Blue Cross Blue Shield Association Looking for Sr. Consultant at Washington, DC  Full Time

Defines and develops complex business requirements and associated artifacts to enable technical and business teams to develop and deliver appropriate solutions to support the Federal Employee Program. Reviews and evaluates business processes and system applications relative to efficiency, effectiveness, technological attributes and outcomes. Designs, develops, and implements creative user interface solutions with a results oriented focus consistent with stakeholder expectations, system functionality, process design, and development schedules. Makes recommendations to management on improvements to and implementation of business processes.

Responsibilities include but are not limited to:

• Leads interactions between business owners, stakeholders, subject matter experts (SME) and end users to effectively compile pertinent information to frame underlying business problem, identifies root causes and translates into a process improvement opportunity. Identifies and develops requirements and areas of impact to the FEP business models.

• Identifies/defines clear and concise business solutions and establishes measurable quality targets consistent with the agreed upon vision and scope of the solution. Assesses and documents any changes to scope from an impact perspective and ensures business needs are achieved.

• Creates and maintains clear and concise business requirements (functional and non-functional) and uses case scenarios with high usability, reliability, supportability and performance standards. Develops and maintains business documentation, training material, reference guides and standard operating procedures supporting processes and business system applications.

• Performs systematic analysis including root cause analysis and workflow diagram techniques to improve business process productivity and workflows.

• Develops User Acceptance Testing (UAT) plans that map directly to stakeholder expectations and final approved business requirements criteria. Conducts and reviews all UAT to ensure results are consistent with stakeholders’ expectations.

• Functions as systems administrator for certain FEP business applications, i.e. financial, performance reporting, and/or operational systems. Creates and documents protocols for updating business applications, access and maintenance procedures.

Required Education, Certifications and Experience

• Bachelor’s degree in business administration, statistics, information technology or related field, or equivalent work experience

• Minimum of five years’ experience in a business analytical discipline such as information technology, business analysis, process evaluation and/or analytical research

• Minimum of five years of experience in business process design, development, evaluation and modification to business system applications, and creation of documentation and workflow diagrams, using logical data modeling and workflow diagramming software tools (i.e., Visio)

Preferred Education, Certifications and Experience

• Master’s degree in business administration, information technology or related discipline or equivalent work experience

• Excellent critical thinking skills and the ability to present findings and recommendations concisely.

• Database management and data extraction experience

• Ability to effectively communicate verbally and orally, provide technical guidance and present interpretive analyses for executives.

• Ability to develop methodologies, approaches, and concepts to solve business problems and answer analytical questions.

• Proficiency with presentation software, spreadsheets, and word processing programs (e.g. Microsoft Office, EXCEL, and WORD).

• Certified Business Analyst

People Management – Varies

Blue Cross Blue Shield Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information or any other legally protected characteristics.