Workstudy Position:
YesJob Type:Temporary (Fixed Term)
Day Shift (United States of America)
Sponsorship Available:
NoInstitution Name: University of Arkansas at Little Rock
The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock’s thriving cultural community and a major component of the city and state’s growing profile as a regional leader in research, technology transfer, economic development, and job creation.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.
If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.
Department:Assistance Center
Department’s Website:
Summary of Job Duties:The Work Study Assistant for IT Services Help Desk provides direct client-facing service and support for desktop computers, laptops, Apple Macintosh hardware, operating systems, software, iPads, other mobile devices, software systems, and Optical Mark Reader equipment; for a cross-platform network that serves 2500 faculty and staff users and over 13,000 student users.
The Work Study Assistant for IT Services Help Desk executes all Assistance Center support activities including logging calls/contacts into trouble-ticket tracking software, resolving common issues on the spot, triaging calls to determine who in the organization should address/fix higher tier problems, providing overall customer support such as status updates for existing requests, deployment of new equipment, maintenance of existing equipment, upgrades to computers, peripherals, and software; and just-in-time training for simple/common technical tasks. This position is governed by state and federal laws and agency/institution policy.Qualifications:
Required Education and/or Experience
Registered for classes at UA Little Rock.
Must have a work-study award.
Preferred Education and/or Experience
Undergraduate student at UA Little Rock.
Ability to work on campus alongside team members to support customers in person.
Need for a job that provides marketable IT related skills upon graduation.
Job Duties and Responsibilities
Strategy and Planning
Acquisition and Deployment
Operational Management
Knowledge, Skills, and Abilities
Additional Information:
Please upload all required documents in the “Resume” attachment section of your application (before hitting the submit button), if you want to be considered for this position.
Salary Information:
$11.00/hour
Required Documents to Apply:
Proof of Workstudy Award, Resume
Optional Documents:
Special Instructions to Applicants:A pdf or jpg of the BOSS screen showing your work study award is sufficient.
Recruitment Contact Information:
Russ Riegel, Assistance Center Manager, [email protected], (501) 916-5011
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:No Background Check Required
The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:Manipulate items with fingers, including keyboarding, Repetitive Motion, SittingFrequent Physical Activity:Grasping, Hearing, WalkingOccasional Physical Activity:Grasping, Pulling, PushingBenefits Eligible:No
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
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