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Riverside Campground & Cabins Job Description – Guest Services Agent
Job Title: Guest Services Agent
Department: Guest Service
Property Overview:
Riverside Campground & Cabins is located on the banks of the Big Sur River and among towering redwood trees. This location accommodates 30 tent/RV Sites & 12 cabins, providing an exceptional stay for all types of travelers. Riverside Campground & Cabins prides itself on creating a relaxed, intimate outdoor experience with thoughtful details for all it’s guests.
Scope of this Position: The Guest Services/Camp Store Agent must be flexible and willing to learn all of the following duties:
The Guest Services Agent is responsible for processing all guest check-ins, check-outs, site/cabin assignments, and early check-in / late check-out requests. Creating and managing guest bookings, securing deposit and final payment. Ensure rates are accurate, verify/adjusting billing for guests. Coordinate with Housekeeping to track room status and guest concerns. Provide local information and assistance to all guests and visitors.
Camp Store Attendant. The Camp Store Attendant is responsible for attending the Camp Store. Duties include: stocking & displaying products, receiving money from and disbursing money to customers, maintaining a high level of customer service at all times, smile and greeting customers; answering customers’ questions, maintain cleanliness of store. The Camp Store Attendant is also responsible for inner tube rentals; ensuring all inner tubes are returned by the end of the day.
Maintain complete knowledge of campground operations, answer telephone calls with proper telephone etiquette, describe accommodations and all amenities, obtain all designated information to book a reservation, respond to all guest email inquiries and share with the appropriate Manager as necessary, accommodate special requests, the ability to exercise the personal discipline and extra diligence to assure that projects are completed on a timely basis, resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure the accuracy of contracted monies. Always keep the bank secure. Present folio to guest and resolve any disputed charges. Perform additional duties, as assigned.
Benefits: Housing provided as part of employment contract, fuel allowance if commuting, generous vacation plan, flexible schedule, health Benefits, 401k matching.
Skills/Knowledge Required:
Physical Requirements:
Qualification Standards:
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