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The Guest Services Supervisor (GSS) has broad responsibility for the day to day operation of the ranch’s guest services with primary responsibility for management of seasonal staff.
Standards
The GSS works within the spirit and specifics of the ranch mission, vision and principles at all times. S/he consistently exhibits and encourages the values of stewardship, learning, sense of place, mutual respect and shared vision.
Duties & Responsibilities
The ranch views its seasonal staff as our first guests each season. It is the responsibility of the GSS to see that these “first guests” experience the ranch not only as a place of employment but also of inspiration, discovery, learning, deepening and joy much as do our other guests. To this end, the GSS is responsible for:
Qualifications
As the primary on-site contact with the seasonal staff and as backup and cover for the Guest Operations Manager, the impression and service conveyed by the GSS on behalf of the ranch is critical. A warm and personable manner combined with discretion, respect, and the ability to draw a firm but not offensive line are crucial to success in this position. Clarity and precision as well as composure during chaos or crisis are essential.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed above are representative of areas in which knowledge, skill and/or ability are required. The GSS must be self-starting and self-guiding in work habits, and capable of prioritizing tasks in order to ensure completeness, accuracy and timeliness. The GSS must demonstrate a high level of organization and attention to detail. Strong interpersonal and time management skills are a must as well as the ability to be flexible in adapting to periods of intense activity interspersed with quieter and more isolated periods.
Work Environment and Physical Demands
The GSS should have the ability to listen, observe, learn and act for the ranch with an understanding of its goals.
The GSS must have the willingness and ability to engage in sometimes highly labor-intensive work. Good communication and social skills, a positive attitude, the ability to perform physical labor, knowledge of MS Office software and email, are essential. Previous successful supervisory experience is essential.
The GSS is regularly required to stand and frequently required to walk and climb. S/he is occasionally required to sit, stoop, kneel or crouch, as well as regularly life and/or move up to 50 pounds and occasionally lift and/or move up to and more than 100 pounds. The noise level in the work environment is usually moderate.
The GSS is employed by the B Bar Management Limited Company (B Bar MLC) and supervised by its Guest Operations Manager. This is a full-time, exempt position and thus not entitled to overtime. This job often involves long hours and requires a great deal of flexibility.
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