Attentive Looking for Client Support Specialist, East at United States Full Time

About Attentive:

Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 8,000 leading brands like CB2, Urban Outfitters, Crocs, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Attentive’s growth has been recognized by Deloitte’s Fast 500 , Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who We Are

We are looking for a driven candidate to join our team as a Client Support Specialist. You will be the first-responder for Attentive’s entire client base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our clients and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry.

This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. You will interface directly with our clients on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be communicating with Attentive clients via email and live chat to provide fast and accurate resolutions for any issues they might encounter.

Note: This role is supporting our clients and teams between 9am-6pm EST time zones. Applicants should be located within EST/CST time zones.

Why Attentive needs you

• Respond to Attentive client needs via email and live chat, owning that interaction from inception to resolution
• Troubleshoot technical platform issues
• Advise our clients on best-practices with the Attentive platform and its use cases
• Assist clients with urgent needs and help usher them to the best solutions and across our platform and the business
• Act as first line of defense for triaging & debugging platform health issues
• Exceed client expectations on response quality, timeliness of responses and overall customer experience
• Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
• Help translate customer feedback into specific product requirements

About You

• 0-1 year of experience
• 4-year Bachelor’s Degree
• Prior experience in customer support preferred
• Keen interest in startups, software, and entrepreneurism
• Loves working in fast-paced environments
• Ability to navigate through ambiguity
• Extremely detail oriented and organized
• Experience navigating complex work processes, tight timelines, and changing teams
• Comfortable learning new software (for design, data management, and internal tools)
• A strong growth mindset

You’ll get competitive perks and benefits from health & wellness to equity , to help you bring your best self to work.

For US based applicants:

• The standard base salary range for this position is $48,000 – $60,000 annually
• This position is eligible for equity in the form of RSUs

Attentive Company Values

Default to Action – Speed is our best offense and defense

Never Settle – Continuously raise the bar for yourself and your teammates

Hard Work Solves Big Problems – Success requires grit and resilience

Be Attentive – Work together as a team to drive greatness for our company and our customers

Learn more about AWAKE , Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.