Technical Support Supervisor
Aspira provides connected experiences for the outdoor recreation industry. Our comprehensive suite of reservation and licensing technology and solutions support federal, state, provincial, and local government park, campground, and conservation agencies, conveniently connecting them with outdoor adventure seekers from around the world. Aspira is headquartered in Dallas, TX with eight offices worldwide. For more information, please visit AspiraConnect.com.
Aspira is seeking an experienced Technical Support Supervisor who is self-motivated and looking to grow professional in the Information Technology and Customer Service field.
Summary:
The Technical Support Supervisor is responsible for overseeing the Technical Support team’s daily activities including the documentation, troubleshooting and resolution of network, hardware, software, application, technical, and customer service-related issues. Manages scheduling and organizing team members to meet the needs of the company and department. Will document, analyze, and report on daily issues, policies, and procedures. Responsible for developing clear strategies and goals to improve efficiencies and provide an exceptional level of customer support.
Essential Duties and Responsibilities:
Qualifications
Education and Experience
2+ years in troubleshooting software and Windows Operating
AspiraTM is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Aspira is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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