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Company: Asar Digital
Title: Technical Business Analyst
Location: Naperville HQ
Who we are:
ASAR is one of the fastest growing and most reputable SAP Gold Certified Partners in America. We are exclusively focused on creating Customer Experience Solutions for our customers using #SAP #CX and #S/4HANA portfolio of solutions. We exist to create and deliver value for our customers, our employees, our shareholders and our partners. Our people have evolved from an implementation consultancy mindset into a solution provider that meets all the Business Consulting, Solutions Implementation and Applications Management needs for large and medium size organizations.
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Job Overview:
We are eagerly looking for IT Business Analysts who are interested in pursuing a career as an SAP Business Analyst. We will train and mentor you to be a valuable team member. This is a great opportunity for someone who is passionate about learning the SAP Customer Experience solutions. If you have good experience in any CRM, and are excited to be client facing, this role would be a fit. It requires an analytical mind and being passionate about our clients’ success. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you’re ready for the right place to belong and grow your career, you can find it here. We are looking for someone with a passion for continuous improvement and dedication to staying abreast of the latest SAP tools to join our dynamic team.
IT Business Analysts are responsible for evaluating, designing and implementing SAP software programs from the SAP Customer Experience Suite (CX) for businesses. BA’s help customers manage areas such as Sales Force Automation, Customer Service, Marketing, etc. within a single program.
- Manage a portfolio of SAP CX Solution projects from end to end which include integrations with non-SAP software.
- Develop strong relationships with clients and gain the trust of key advisors and/or stakeholders.
- Gather business, functional and user requirements into a solution requirements specification.
- Provide SAP Customer Experience business solution expertise when engaging clients, guiding them to best practices, based on their needs.
- Create process and workflow diagrams.
- Work with a team of onsite/offshore team members in conjunction with SAP Implementation Partners to deliver successful project implementations on time and within budget.
- Possible participation in social media marketing campaigns which may include (not limited to): Youtube videos, LinkedIn posts, blog posts, etc.
Qualifications:
- Minimum 1-3 years of IT Business Analyst experience preferred.
- Experience with any CRM (SAP, Salesforce, Oracle, Microsoft, SugerCRM, Zendesk, Zoho, etc.) as an end user or business analyst.
- Project management experience.
- Excellent oral and written communication skills.
- Strong presentation skills and ability to present business solutions to senior executives as well as technology to engineers.
- Able and willing to handle multiple tasks and shifting priorities in a fast-paced environment.
- Education: Bachelor’s degree or relevant experience
Why choose us?
At ASAR America Inc., we have a relentless passion for creating Customer Experience Success stories for our clients using SAP CX Solutions. Not only that, but we offer our coworkers the opportunity to be at the forefront of a revolution in Customer Experience, as well as
- Collaborative and energetic culture – we are finally back in the office! As the country gets back to a new normal, we are excited to rollback all of our company outings and events.
- Competitive benefits including paid vacation and sick time, bountiful holidays, generous 401K match with immediate vesting, and health benefits.
- Fast-paced and innovative environment.
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