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Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this exciting work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our multifaceted product lines include hardware, software, and networking products as well as operating systems.
Primarily focuses on support of Agilent chromatography products including Gas Phase Chromatography (GC) and/or Gas Chromatography – Mass Spectrometry (GC-MS)
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
Performs maintenance and repairs. - Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.
- Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
#LI-SV1
- A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar
- 4+ years of proven ability in a similar position or experience as an end user
- Experience with Agilent chromatography products including Gas Phase Chromatography (GC) and/or Gas Chromatography – Mass Spectrometry (GC-MS)
- Experienced with Agilent software platforms related to GC/GC-MS (Masshunter, OpenLab, Chemstation, etc.)
- Experience with troubleshooting and problem solving
- Experience with the Agilent solutions is desired but not crucial
- Verbal and written communication is clear, encouraging, and timely
- A valid driver’s license is required
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
