Aesop Looking for HRIS Analyst at London, England, United Kingdom Full Time

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

The HR Systems Analyst will be a trusted point of contact for employees and will provide second-line support for system related queries. You will be operating via a case management system and will be accountable for the day-to-day maintenance and development of Workday and People technology (including HR Helpdesk, Zendesk) working in partnership with the wider HRIS team. You will also help to coordinate efficient, accurate and insightful HR Systems reporting, processes and coordination.

The role will partner closely with the Senior Analyst, wider HRIS team and regions to continually evolve and improve the employee experience. This role will focus on the customer experience by providing great second-line support for end users of Workday.

You will partner with HR and stakeholders as appropriate to support, revise and advocate ESS/MSS to enable Aesop colleagues to access their data, whilst enabling the HRIS team to focus on value-add activities. This will be coupled with a continuous improvement mindset to review how Workday can be optimised to provide the best user experience.

Role responsibilities include, but not limited to –

• Overseeing the daily administration of Workday in partnership with the Senior Analyst, with a focus across, but not limited to: Employee Profiles, Position Management. Business Rules and Workflows administration within the Workday HCM module
• Providing first line of support for systems issues; a central point of contact in collating, troubleshooting, resolving and escalating issues, partnering with third party vendors (where required)
• Partner with HR and system administrators to configure, maintain, and operate the environment to reflect and communicate business processes
• Help to monitor SLAs to the business on responses including issue responses times and clearly communicate any issues to key stakeholders in partnership with HRIS Manager and Partner, including resolution and expected resolution time
• Partner and collaborate with our Global HR Operations Teams to improve data quality, data integrity, system processes and functionality as Data Governance Steward/Trainer
• Support and maintain HR Operations Teams to build out standardised dashboards within Workday/Zendesk
• Support Global reporting requirements, as and when required
• Work closely with the People Services team, CofE’s and wider HR teams to understand business priorities and how People Analytics can help to provide data to drive decisions. This can include Gender Pay reporting, Philanthropy, Workforce Management and DE&I
• SME across all Workday modules working in partnership with the HRIS Analyst and HRIS Business Partner
• Upskill the HR Operations teams to be more self-sufficient and reduce pull on HRIS team through education of Workday, reporting and self-serve
• Recommend process/customer service improvements, innovative solutions to support the wider HR team and business
• Perform system maintenance, including assisting in the review, testing and implementation of system upgrades or patches with Senior Analyst/3rd party. Collaborate with functional and technical staff to coordinate upgrades or fixes. Maintain system tables and document processes and results
• Evolve the way in which User Training/People Tech inductions for internal teams are carried out and leverage inter team systems champions to support locally
• Support operational project teams for all new relevant HR system implementations and perform “Business As Usual” system actions based on HR/yearly calendar (e.g. performance and pay review cycles)
• Develop Workday metrics, reporting, analytics and insights to allow data driven business decisions and monitor adoption. Includes reporting events such as BCorp reaccreditation and D&I reporting, where required
• Ensure technical and training credentials are relevant to current system features, including recommended Workday training for role
• Perform quality assurance checks on system configuration and test workflows, including regular system monitoring, verifying the integrity and availability of the system in partnership with the Senior Analyst
• Assist with the roll out of Workday modules in partnership with People Services and CofEs, developing and testing new features that are relevant to organisational needs
• SME in ESS/MSS applications and help to evolve training to employees to help them become more self-sufficient with data

This is a full-time position operating with a hybrid working pattern.

What We Are Looking For

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Commitment to fostering an inclusive and psychologically safe work environment
• Workday SME in core modules. Workday Certification and or training beneficial.
• Knowledge of other HR systems beyond Workday e.g., TA systems, workforce management etc.
• Experienced in global stakeholder management and collaboration
• Ability to listen, understand and apply business needs to technical solutions. Flexible and empathetic.
• Curious learner. We would love a colleague who keeps a keen eye on external market trends and new technologies so we can work together to ensure we are building solutions that are fit for our business today and will also help us reach our future goals.

What’s On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include –

• Flexible, hybrid working pattern
• Generous product discount allowance and bi-annual complimentary product allocation
• Paid volunteering allowance for all employees
• Bonus opportunity based on personal, and business, performance
• Suite of options to aid development, including Workday training, complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation.