Description:
An Atlanta Utility Company is looking to hire 5 Stakeholder Engagement Coordinator roles. These positions are based all across Georgia, so they do not have to be located in Atlanta but it would be ideal for them to be located in Georgia.
These 5 coordinators will be helping build a brand new team within the company so this person will need to be agile, since this is a brand new team there will be a lot of trial and errors.
Job Requirements
– Undergraduate degree in engineering, public relations, communications, or related field.
– Experience in the utility industry preferred
– Previous Power Delivery experience is preferred
– Experience in a customer facing role responsible for customer service and conflict resolution preferred.
– Ability to analyze, interpret, and effectively communicate technical information
– A strong understanding of customer expectations on communications related to large project work
– Ability to implement multiple outreach strategies simultaneously
– Able to build positive relationships and work well with diverse groups, tailoring communication methods appropriately for cross-functional teams
– Excellent verbal and written communication skills
– Strong communication and presentation skills to internal and external audiences
– Proven record of communicating effectively with both internal and external stakeholders
Major Job Responsibilities
– Ensure that field personnel are distributing door hangers and other project collateral as instructed and document distribution dates for record keeping
– Respond to all customer inquiries for assigned projects in a timely manner
– Perform field visits as needed to assist crews with customer communication in the field
– Communicate any planned outages with customers in the field via the Broadcast tool
– Assist with customer communication related to claims/damages for assigned projects
– Track all customer interactions in LIMS and/or CSS databases
– Build and maintain relationship with Managed Accts and National Accts teams, notifying them of impacted customers and coordinating planned outages, easement acquisition, custom presentation material, etc.
– Collaborate with other communication contributors to create high-quality content for internal/external use
– Develop relationships within Power Delivery including contractor partners, Corporate Communications, GPC Print Shop, Customer Service and Region External Affairs
– Prepare and deliver presentations at appropriate detail tailored to specific internal and external audiences
– Partner with other organizations to collect customer data needed to deliver collateral such as mailed postcards, email campaigns, and phone survey campaigns
– Track all collateral delivered to customers in LIMS and/or CSS database
– Monitor project milestones and coordinate the distribution of postcards, emails, and surveys to customers aligning with the communication timeline for that project
– Coordinate the development, printing, and delivery of custom collateral to field personnel including door hangers, business cards, car magnets, field signage, etc.
– Execute additional specific strategic Power Delivery communication plans
Skills:
powerpoint presentations, publisher, utility experience, power delivery, community outreach
Top Skills Details:
powerpoint presentations,publisher,utility experience,power delivery
Experience Level:
Entry Level
About Actalent:
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. Were supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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