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As a Robotics Field Service Technician, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines in Robotics Field Service Technician in Auburn Hills, Michigan. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service (responsiveness, communication and continuous follow-up are key components of providing excellent customer service to our customers).
In this role, you will be the primary interface between the customer and the ABB Robotic Service Organization and plays a significant role in determining the company’s image as viewed by the customer. The field organization is greatly dependent on this person’s efficient follow-through and communications.
This position reports to
Field Servcie Manager- Robotics
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ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Hybrid
As a Robotics Field Service Technician, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines in Robotics Field Service Technician in Auburn Hills, Michigan. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service (responsiveness, communication and continuous follow-up are key components of providing excellent customer service to our customers). In this role, you will be the primary interface between the customer and the ABB Robotic Service Organization and plays a significant role in determining the company’s image as viewed by the customer. Perform on-call emergency repairs of ABB Robotic system equipment in the field. Provide system integration support of ABB robots to designated build shops as well as the end users. Perform robot program changes such as logic, software and path alterations through either off-line or on-line methodology. Provide robot specific or systems training in an informal environment to customers as required. Proactive to support customer needs. Submit sales leads for additional Robotic and system opportunities. Communicate work location and status daily.
Equal Employment Opportunity and Affirmative Action at ABB Inc.
ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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