https://amzn.to/44P6GXZ
At our client, we’re in search of a dynamic Senior Manager, Customer Support to lead the Customer Success Engineering (CSE) team. This pivotal role demands a balance of speed and quality, with a relentless commitment to surpassing customer expectations. As a Senior Manager, you’ll lead an existing team, with opportunities to expand and enhance coverage to ensure exceptional service delivery.
Joining the team, you’ll collaborate with regional managers and leverage well-documented processes while championing continuous improvement. Your focus will be on assembling an outstanding team, driving efficiency, and fostering collaborations across the organization. We’re seeking someone who can scale support operations effectively, reducing customer inquiries through innovative solutions and strategic partnerships while maintaining a high standard of service.
Flexibility is key in this fast-paced role, where you’ll occasionally need to adapt to unforeseen challenges. But fear not, as ample support and resources will be provided. Your passion for delivering outstanding customer experiences will be the driving force behind your success.
Key Responsibilities:
About You:
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