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Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives – and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.
The Manager, Patient Access Center will collaborate with the Dir, Patient Access Center to define policies and procedures for the contact center operation (insourced and outsourced) to execute and deliver a differentiated patient experience. This position ensures that calls, emails, chats, etc. are handled promptly, meeting required quality assurance, customer service and scheduling guidelines, including operating within department budget.
Responsibilities
A day in the life of a Manager, Patient Access Center at Hackensack Meridian Health includes:
Qualifications
Education, Knowledge, Skills and Abilities Required:
Education, Knowledge, Skills and Abilities Preferred:
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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