https://amzn.to/44P6GXZ
The Customer Success Manager (CSM) role focuses on maximizing customer value and accelerated adoption of their CDW supported solutions. This role coordinates across sales, pre-sales, services, and channel teams to lead customer success strategies. The incumbent analyzes the environment including customer expectations and business goals as well as the customer’s technology requirements to define and guide the actions to be performed in the solution lifecycle.
The CSM develops and maintains strategic relationships to influence service adoption, service expansion and engagement lifecycle. Throughout the customer journey they aim to achieve a post sales trusted advisor relationship with set customer base.
The CSM is expected to be a subject matter expert in multiple families of technology solutions.
The incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team.
The Customer Success Manager is responsible for driving the adoption and value realization of solutions for CDW’s most strategic customers. The primary objectives include customer health, retention, and expansion – all while delivering a world class customer experience.
Key Areas of Responsibility
Education and/or Experience Qualifications
Required Qualifications
Preferred Qualifications
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
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