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A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Description タイムシェアリゾートの増室販売による増員となります。 ベル&コンシェルジュ ゲストサービスエージェントとして、カスタマーサービスの向上を促し、チームの目標を達成することが求められます。 1. お客様がご到着又はご出発される際に、お手荷物のサポートやエスコートを行う。 2. お客様からの要望に前向きに対応する。 3. ホテルの設備やサービス、イベント、価格帯、ポリシーなど最新の情報を理解し、チームメンバーへ共有する。 4. 在庫管理を行い、無駄のないようコスト管理を行う。 5. 部署のミッションと目標を常に理解・体現し、チームメンバーに対して促進をする。 As a Guest Serviec Agent, you will improving customer service...
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