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With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
Being part of the Asia Pacific (APAC) Brand Support Center (BSC) team who are supporting our portfolio of branded hotels. The team serves as the front-line contact / response on any question about Brand Standards and Initiatives, as well as Tools and Resources for commercial or operational use.
Responsibilities and tasks include answering calls / emails / chat on various topics from our hotel teams as well as interacting pro-active with the Brand Performance Support Directors on their interaction and follow-up with hotels. The BSC Manager also conducts educational webinars for hotels, 1 on 1 connections with hotel leadership called Business Connect, follows-up on quality assurance improvement planner, monitor hotel performance and identify area of improvement (commercial and guest experience) with the overall objective to maximizing hotel and brand performance, leading to better market share, higher guest satisfaction and brand compliance. Support is delivered through phone / email / chat consultation and occasionally in person. The current portfolio of APAC portfolio of branded hotels covers 500 trading hotels in 22 countries.
As team members of the APAC BSC team, you are responsible for delivering flawless service and support to the General Managers, hotel leadership teams and hotel team members of Hilton portfolio of branded properties within the APAC region as well as management companies’ teams, and supporting the implementation of enterprise and brand initiatives.
A detailed, minimum 1 month, induction and training program will support you to successfully onboard into this position.
What will I be doing?
As the Manager, Brand Support Center – APAC, you will be responsible for performing the following tasks to the highest standards:
Day to day responsibilities
Other tasks
Average percent of time
What are we looking for?
A Manager, Brand Support Center – APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Required qualifications
Preferred qualifications
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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